Senior Technical Support Engineer - AI-Powered Data Security

Cohesity; Kuala Lumpur; On-site; MYR 60,000 - 120,000; Full time

Job summary

Cohesity is seeking a Technical Support Engineer in Kuala Lumpur to deliver high-level technical support and collaborate with engineering teams. You will resolve customer issues, investigate using specialized tools, and contribute to knowledge bases.

This role emphasizes deep Linux expertise, virtualization concepts, and data protection technologies. Based in Malaysia, the position is on-site with Cohesity’s local support centre.

Qualifications

• Experience in storage, networking and virtualization environments.
• Strong Linux understanding and administration experience across all components.
• Ability to analyze system diagnostics and articulate issues clearly.
• Familiarity with Linux debugging tools such as systemtap, tcpdump, ftrace, strace, wireshark, gdb, and crash.
• Experience with remote file access protocols like NFS and SMB (CIFS).
• Knowledge of storage concepts and data protection technologies (VMware, CommVault, Symantec, EMC, NetApp).

Responsibilities

• Work with Cohesity customers to provide timely resolutions to technical issues.
• Investigate and troubleshoot using available tools.
• Record customer interactions and resolutions.
• Collaborate with engineering and account management teams.
• Develop knowledge base articles and reusable self-service solutions.
• Mentor other engineers and ensure timely issue resolution.

Job description

Cohesity is seeking a Technical Support Engineer in Kuala Lumpur to deliver high-level technical support and collaborate with engineering teams. You will resolve customer issues, investigate using specialized tools, and contribute to knowledge bases.

This role emphasizes deep Linux expertise, virtualization concepts, and data protection technologies. Based in Malaysia, the position is on-site with Cohesity’s local support centre.