Technical Support Engineer, Malaysia

Cohesity; Kuala Lumpur; On-site; MYR 60,000 - 120,000; Full time

Job summary

Cohesity is seeking a Technical Support Engineer in Kuala Lumpur to deliver high-level technical support and collaborate with engineering teams. You will resolve customer issues, investigate using specialized tools, and contribute to knowledge bases.

This role emphasizes deep Linux expertise, virtualization concepts, and data protection technologies. Based in Malaysia, the position is on-site with Cohesity’s local support centre.

Qualifications

• Experience in storage, networking and virtualization environments.
• Strong Linux understanding and administration experience across all components.
• Ability to analyze system diagnostics and articulate issues clearly.
• Familiarity with Linux debugging tools such as systemtap, tcpdump, ftrace, strace, wireshark, gdb, and crash.
• Experience with remote file access protocols like NFS and SMB (CIFS).
• Knowledge of storage concepts and data protection technologies (VMware, CommVault, Symantec, EMC, NetApp).

Responsibilities

• Work with Cohesity customers to provide timely resolutions to technical issues.
• Investigate and troubleshoot using available tools.
• Record customer interactions and resolutions.
• Collaborate with engineering and account management teams.
• Develop knowledge base articles and reusable self-service solutions.
• Mentor other engineers and ensure timely issue resolution.

Job description

Cohesity is the leader in AI-powered data security. Over 13,600 enterprise customers, including over 85 of the Fortune 100 and nearly 70% of the Global 500, rely on Cohesity to strengthen their resilience while providing Gen AI insights into their vast amounts of data. Formed from the combination of Cohesity with Veritas’ enterprise data protection business, the company’s solutions secure and protect data on-premises, in the cloud, and at the edge. Backed by NVIDIA, IBM, HPE, Cisco, AWS, Google Cloud, and others, Cohesity is headquartered in Santa Clara, CA, with offices around the globe.

We’ve been named a Leader by multiple analyst firms and have been globally recognized for Innovation, Product Strength, and Simplicity in Design , and our culture.

Technical Support Engineer is a senior technical support role within the Cohesity support organization. The position is based in our local support centre, where you will have the opportunity to work with other talented engineers to ensure that Cohesity customers receive the highest level of support possible. We are looking for passionate people who possess deep technical expertise as well as excellent communication and customer service skills to join our team!

How You’ll Spend Your Time Here

• Work with Cohesity customers to provide a timely resolution to technical issues that they may encounter
• Use available tools to investigate and troubleshoot technical issues
• Record customer interactions, including investigation, troubleshooting, and the resolution of issues
• Work closely with Cohesity engineering and account management teams
• Demonstrate considerable judgment in selecting methods and techniques for obtaining solutions
• Provide the best experience possible for Cohesity customers
• Manage workload to ensure that all customer issues are resolved in a timely manner
• Assist in the development of comprehensive and reusable self-service solutions for future incidents
• Develop knowledge base article.
• Mentor other engineers.

WE’D LOVE TO TALK TO YOU IF YOU HAVE MANY OF THE FOLLOWING

• Demonstrated ability to leverage AI tools to enhance productivity, streamline workflows, and support decision making
• 3-12 years of experience working in a storage, networking and virtualization environment
• Strong understanding of Linux and administration experience across all working components
• Ability to analyze system diagnostics and clearly articulate the issue for the customer
• Good understanding of Linux debugging utilities, with an emphasis on systemtap, tcpdump ftrace, strace, wireshark, gdb, and crash
• Experience with remote file access protocols, including NFS, SMB (CIFS)
• Solid experience with storage-related concepts, including virtualization and data protection (e.g. VMware, CommVault, Symantec, EMC, NetApp).

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Equal Employment Opportunity Employer (EEOE) Cohesity is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status or any other category protected by law.

If you are an individual with a disability and require a reasonable accommodation to complete any part of the application process, or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you may contact us at 1-855-9COHESITY or [e-mail] for assistance.

In-Office Expectations

Cohesity employees who are within a reasonable commute (e.g. within a forty-five (45) minute average travel time) work out of our core offices 2-3 days a week of their choosing.

We strongly prefer candidates who are currently located in or near the designated job location. Candidates outside the area should apply only if they are committed to relocating prior to their start date and have the legal right to work in the job location.