Senior Teams & Voice Engineer

Kagina Pte Ltd; Ipoh; On-site; MYR 120,000 - 180,000; Full time

Job summary

Wolfspeed is seeking a Teams & Network Voice Specialist to support and improve enterprise Microsoft Teams Phone, voice, and meeting room services across Wolfspeed locations. You will work with IT operations, network, security, carriers, and stakeholders to ensure reliable voice and collaboration experiences.

The role requires 5+ years in enterprise telephony or unified communications, hands-on experience with Teams Phone and Direct Routing, and strong knowledge of SBCs, SIP, and dial plans.

Qualifications

• 5+ years of hands-on experience in enterprise telephony, unified communications, or Teams voice environments.
• Experience with Microsoft Teams Phone, Teams Admin Center, and voice policy administration.
• Strong knowledge of Direct Routing, Operator Connect, SBCs, SIP, VoIP, and dial plans.

Responsibilities

• Manage and support Microsoft Teams Phone, enterprise voice, conferencing, and meeting room services across Wolfspeed locations.
• Configure and maintain Direct Routing or Operator Connect, SBCs, SIP trunks, dial plans, calling policies, call queues, auto attendants, and phone number inventory.
• Troubleshoot escalated voice, audio, call routing, Teams Rooms, device, and network-related issues from diagnosis through resolution.
• Monitor call quality, service health, Teams Rooms performance, carrier services, and user experience to identify trends and prevent recurring issues.
• Partner with network, security, telecom carriers, vendors, and IT operations teams to deliver reliable voice and collaboration services.
• Support number porting, site voice readiness, device provisioning, user onboarding, migrations, and service transitions.
• Maintain clear documentation for voice configurations, support procedures, standards, known issues, and operational runbooks.
• Recommend improvements that increase resiliency, simplify support, reduce recurring incidents, and improve the employee collaboration experience.

Skills

Microsoft Teams

Teams Phone

Direct Routing

Operator Connect

SBCs

SIP Trunks

Call Quality

Voice Policy

Dial Plans

Number Management

Stakeholder mgmt

Communication

Tools

Teams Admin Center

Microsoft 365 Admin Center

PowerShell

SIP Trunks

SBCs

Job description

Wolfspeed is seeking a Teams & Network Voice Specialist to support and improve enterprise Microsoft Teams Phone, voice, and meeting room services across Wolfspeed locations. You will work with IT operations, network, security, carriers, and stakeholders to ensure reliable voice and collaboration experiences.

The role requires 5+ years in enterprise telephony or unified communications, hands-on experience with Teams Phone and Direct Routing, and strong knowledge of SBCs, SIP, and dial plans.