Microsoft Teams Voice Engineer

Beyondsoft; Kuala Lumpur; On-site; MYR 180,000 - 240,000; Full time

Job summary

Beyondsoft seeks a premier Microsoft Teams Voice and Viva specialist to design, deploy, and optimize cloud and hybrid voice solutions within enterprise tenants. The role emphasizes SBC management, call routing, and policy configuration across Teams Voice and Viva workloads.

The candidate will implement Auto Attendants, Call Queues, and advanced reporting, while ensuring security, governance, and reliable voice delivery in complex environments. Strong collaboration with partners is required.

Qualifications

• Deep hands-on expertise in Microsoft Teams Phone covering calling plans, operator connect and direct routing.
• Experience migrating from Skype for Business to Teams Phone, with cloud and hybrid voice architectures.
• Voice resiliency design including failover routing, SBC redundancy, and number normalization strategies.
• Configuration and management of SBCs (AudioCodes, Ribbon, Oracle) and TLS/SRTP.
• Advanced configuration of Auto Attendants and Call Queues, including business-hours routing and shared voicemail.
• Security, governance & automation: RBAC, PowerShell for Teams voice operations, and Graph API familiarity.

Responsibilities

• Design, deploy and troubleshoot Teams Voice and Viva workloads in production enterprise tenants.
• Manage call routing, dial plans, normalization rules, and tenant dial plan strategy.
• Configure Auto Attendants (AAs) and Call Queues (CQs) and handle licensing strategy.
• Implement and test voice security, policy settings and E911 configurations.
• Perform voice quality analysis using Call Analytics and CQD; ensure compliance with data governance.
• Collaborate with Microsoft Partner teams for customer-facing implementations.

Skills

Teams Phone

Calling Plans

Operator Connect

Direct Routing

Voice Architectures

Skype for Business

Failover routing

SBC redundancy

Number normalization

SIP Trunk testing

Tools

AudioCodes SBC

Ribbon SBC

Oracle SBC

TLS/SRTP

Certificates

SIP Trunking

Job description

1. Microsoft Teams Telephony (Voice) – Core Technical Skills

• Deep hands-on expertise in Microsoft Teams Phone (formerly Teams Telephony) including:
• Calling Plans
• Operator Connect
• Direct Routing
• Design and implementation of cloud-only and hybrid voice architectures
• Experience migrating from Skype for Business (Online / On-Prem) to Microsoft Teams Phone
• Voice resiliency design including failover routing, SBC redundancy, and number normalization strategies

Direct Routing & SBC

• Configuration and management of Session Border Controllers (SBCs):
• Certified SBCs (AudioCodes, Ribbon, Oracle)
• TLS/SRTP, certificates, media bypass
• SIP trunk integration and interoperability testing
• Call routing, dial plans, normalization rules, and tenant dial plan strategy

Auto Attendants & Call Queues

• Advanced configuration of:
• Auto Attendants (AAs)
• Call Queues (CQs)
• Business-hours routing, overflow, timeout, and shared voicemail scenarios
• Resource account management and licensing strategy
• Teams Admin Center:
• Voice policies, calling policies, emergency calling policies
• Number acquisition, assignment, porting, and lifecycle management
• Troubleshooting voice quality using:
• Call Analytics
• Call Quality Dashboard (CQD)
• Emergency Calling (Dynamic E911) configuration and validation

Security, Governance & Automation

• RBAC and scoped administration for Teams Voice
• PowerShell scripting for Teams & Microsoft 365 voice operations
• Familiarity with Microsoft Graph API for Teams automation (plus)
• Understanding of Microsoft Purview implications for voice data (plus)

2. Microsoft Viva – Technical Skills

Viva Connections

• SharePoint Online architecture for Viva Connections:
• Home Site setup
• Global navigation
• Audience targeting
• Configuration of:
• Teams app deployment and pinning strategies
• Branding, theming, and information architecture governance

Viva Engage

• Community architecture and governance
• Configuration of:
• Leadership Corner
• Campaigns
• Q&A and moderation policies
• Analytics and reporting on engagement and adoption
• Transition guidance from legacy Yammer to Viva Engage
• Integration with:
• Role-based learning paths
• Assignment, tracking, and completion reporting inside Teams

Viva Amplify

• Campaign creation and governance
• Teams
• Outlook
• SharePoint
• Approval workflows and content lifecycle management
• Analytics and campaign effectiveness reporting

Viva Insights

• Configuration and management of:
• Personal Insights
• Leader Insights
• Workplace Analytics interpretation and insights
• Integration with Power BI for advanced reporting
• Strong understanding of privacy thresholds, anonymization, and compliance boundaries

3. Cross-Platform & Supporting Technical Skills

• Strong knowledge of Microsoft 365 ecosystem:
• Exchange Online
• SharePoint Online
• Intune device and app management (desirable)
• Microsoft Teams Rooms (MTR) setup and management (desirable)
• Experience with tenant-to-tenant and multi-geo considerations

4. Technical Experience Expectations (Partner Context)

• Proven experience delivering customer-facing implementations as a Microsoft Partner
• Ability to independently design, deploy, and troubleshoot Teams Voice and Viva workloads
• Experience operating in production enterprise tenants
• Strong documentation and technical handover capability