Global Enterprise Voice Engineer for Microsoft Teams

Mettler-Toledo International, Inc; Shah Alam; On-site; MYR 89,000 - 156,000; Full time

Job summary

METTLER TOLEDO is seeking an IT professional to support Communications and Messaging services, deliver day-to-day level 2 operational support, implement changes, and ensure on-time delivery of tasks across regions.

The role emphasizes collaboration with team leads, documentation, run books, and process improvements, including knowledge base articles and automation to raise service quality across enterprise systems.

Qualifications

• Experience managing voice policies and configuration on Lync/Skype for Business 2015 or Skype for Business Online.
• Experience with Microsoft 365 Phone System, Calling plans and Direct routing.
• Certifications with Microsoft Teams desired.
• Experience with carriers for managing local numbers and porting.
• Experience deploying local telephony infrastructure, especially Session Border Controllers (Audiocodes, Ribbon/Sonus).

Responsibilities

• Deliver day-to-day level 2 operational support for Communications and Messaging services.
• Process on-time delivery of change requests (implementations, fixes) as assigned.
• Document and maintain operational run books for changes in production.
• Provide training to regional IT services and local site support teams.
• Identify recurring production issues and pursue root-cause analysis and permanent fixes.
• Enforce global solution designs and policies across the enterprise.

Skills

Voice policies

Lync/Skype for Business

Microsoft Teams

Education

Microsoft Teams certifications

Tools

Microsoft 365 Phone System

Direct routing

Audiocodes

Ribbon (Sonus)

Session Border Controllers

Job description

METTLER TOLEDO is seeking an IT professional to support Communications and Messaging services, deliver day-to-day level 2 operational support, implement changes, and ensure on-time delivery of tasks across regions.

The role emphasizes collaboration with team leads, documentation, run books, and process improvements, including knowledge base articles and automation to raise service quality across enterprise systems.