Teams and Voice Network Specialist

Kagina Pte Ltd; Ipoh; On-site; MYR 120,000 - 180,000; Full time

Job summary

Wolfspeed is seeking a Teams & Network Voice Specialist to support and improve enterprise Microsoft Teams Phone, voice, and meeting room services across Wolfspeed locations. You will work with IT operations, network, security, carriers, and stakeholders to ensure reliable voice and collaboration experiences.

The role requires 5+ years in enterprise telephony or unified communications, hands-on experience with Teams Phone and Direct Routing, and strong knowledge of SBCs, SIP, and dial plans.

Qualifications

• 5+ years of hands-on experience in enterprise telephony, unified communications, or Teams voice environments.
• Experience with Microsoft Teams Phone, Teams Admin Center, and voice policy administration.
• Strong knowledge of Direct Routing, Operator Connect, SBCs, SIP, VoIP, and dial plans.

Responsibilities

• Manage and support Microsoft Teams Phone, enterprise voice, conferencing, and meeting room services across Wolfspeed locations.
• Configure and maintain Direct Routing or Operator Connect, SBCs, SIP trunks, dial plans, calling policies, call queues, auto attendants, and phone number inventory.
• Troubleshoot escalated voice, audio, call routing, Teams Rooms, device, and network-related issues from diagnosis through resolution.
• Monitor call quality, service health, Teams Rooms performance, carrier services, and user experience to identify trends and prevent recurring issues.
• Partner with network, security, telecom carriers, vendors, and IT operations teams to deliver reliable voice and collaboration services.
• Support number porting, site voice readiness, device provisioning, user onboarding, migrations, and service transitions.
• Maintain clear documentation for voice configurations, support procedures, standards, known issues, and operational runbooks.
• Recommend improvements that increase resiliency, simplify support, reduce recurring incidents, and improve the employee collaboration experience.

Skills

Microsoft Teams

Teams Phone

Direct Routing

Operator Connect

SBCs

SIP Trunks

Call Quality

Voice Policy

Dial Plans

Number Management

Stakeholder mgmt

Communication

Tools

Teams Admin Center

Microsoft 365 Admin Center

PowerShell

SIP Trunks

SBCs

Job description

As a Teams & Network Voice Specialist, you will support and improve enterprise Microsoft Teams Phone, voice, and meeting room services across Wolfspeed. This role is intended for an experienced professional with 5+ years of hands‑on experience in enterprise telephony, unified communications, or Microsoft Teams voice environments. You will help deliver reliable calling, conferencing, and collaboration experiences by managing Teams Phone, Direct Routing or Operator Connect, SBC integrations, dial plans, number management, call quality, and Teams Rooms support in a complex enterprise environment. The ideal candidate is a collaborative, detail‑oriented problem solver who can work with IT operations, network, security, carriers, and business stakeholders to keep voice and meeting services dependable and easy to use.

Key responsibilities

Manage and support Microsoft Teams Phone, enterprise voice, conferencing, and meeting room services across Wolfspeed locations

Configure and maintain Direct Routing or Operator Connect, SBCs, SIP trunks, dial plans, calling policies, call queues, auto attendants, and phone number inventory

Troubleshoot escalated voice, audio, call routing, Teams Rooms, device, and network‑related issues from diagnosis through resolution

Monitor call quality, service health, Teams Rooms performance, carrier services, and user experience to identify trends and prevent recurring issues

Partner with network, security, telecom carriers, vendors, and IT operations teams to deliver reliable voice and collaboration services

Support number porting, site voice readiness, device provisioning, user onboarding, migrations, and service transitions

Maintain clear documentation for voice configurations, support procedures, standards, known issues, and operational runbooks

Recommend improvements that increase resiliency, simplify support, reduce recurring incidents, and improve the employee collaboration experience

About you

5+ years of experience in enterprise telephony, unified communications, Microsoft 365, or Microsoft Teams voice support

Hands‑on experience with Microsoft Teams Phone, Teams Admin Center, Microsoft 365 Admin Center, and voice policy administration

Strong knowledge of Direct Routing, Operator Connect, SBCs, SIP, VoIP, PSTN concepts, dial plans, call routing, and number management

Experience troubleshooting call quality, connectivity, audio, conferencing, Teams Rooms, and network‑related voice issues

Working knowledge of PowerShell, QoS, firewalls, certificates, carrier coordination, and enterprise change or incident management

Strong communication, documentation, stakeholder management, and cross‑functional collaboration skills

Unlock job insights

Hirer responsiveness Salary match Number of applicants

Your application will include the following questions:

• Which of the following statements best describes your right to work in Malaysia?
• What's your expected monthly basic salary?
• How many years' experience do you have as a Network Specialist?
• Which of the following types of qualifications do you have?