Senior Specialist, Site IT

Averis Sdn Bhd; Kuala Lumpur; On-site; MYR 90,000 - 130,000; Full time

Benefits offered by this job

Medical benefits

Dental benefits

Optical benefits

Cross-functional training

Overseas postings

Short-term secondments

Learning and development programmes

Recognition awards

Job rotations

Professional membership fees

Job summary

Averis Sdn Bhd in Malaysia is seeking a Senior Specialist, Site IT to be the first line of contact for IT issues at the site, keeping devices, apps, meeting rooms and site infrastructure running smoothly for executives and staff.

You will collaborate with regional and global IT teams, vendors and business users to ensure stability, security and strong support, including end-user devices, Intune management, and VIP user assistance.

Qualifications

• Degree or Diploma in IT or a related field.
• At least 5 years in IT support, helpdesk or desktop support.
• Experience supporting executives or VIP users is an advantage.

Responsibilities

• Provide first-line support for hardware, software, network and system issues.
• Support end users including executives and VIP users.
• Manage incidents via phone, email, walk-in and ticketing system.
• Troubleshoot Windows and macOS devices, printers and collaboration tools.
• Assist with Microsoft 365 issues (Outlook, Teams, OneDrive, MFA, password resets).
• Set up and manage devices via Intune; deploy software and patches.
• Log incidents and service requests; resolve issues within SLAs.
• Coordinate with vendors for procurement, warranty claims, repairs.
• Support IT projects and technology rollouts; collaborate with regional/global teams.

Education

Bachelor/Diploma in IT

Tools

Windows

macOS

Microsoft 365

Networking

Intune

Meeting room systems

VPN

LAN/Wi-Fi

Ticketing systems

IT infrastructure

Job description

As our Senior Specialist, Site IT, you'll be the first point of contact for IT issues at the site. You'll keep devices, applications, meeting rooms and site infrastructure running smoothly for everyone, including executives and senior leaders. You'll work closely with regional and global IT teams, vendors and business users to keep things stable, secure and well supported.

Established in 2006, Averis is recognised as a multinational Global Business Services and Solutions provider that specialises in Finance & Accounting, Human Resources, IT Project & Operation, Shipping Documentation, Change Management, Recruitment Process Outsourcing, Corporate Function Services, and Digital.

We're currently headquartered in Kuala Lumpur, Malaysia, and have recently expanded to Penang, Dubai, Brazil, and Indonesia. To date, we support our customers across various industries that range from manufacturing to RSPO certified palm, and clean and renewable energy.

Key Responsibilities

End User Support

Provide first-line support for hardware, software, network and system issues.

Give prompt, professional support to executives and VIP users.

Handle requests and incidents raised by phone, email, walk-in and the ticketing system.

Troubleshoot desktops, laptops, mobile devices, printers, peripherals and collaboration tools in Windows and macOS environments.

Help users with everyday Microsoft 365 issues, such as Outlook, Teams, OneDrive, MFA and password resets.

Escalate unresolved issues to the right support teams or vendors.

Device Management

Set up, configure and maintain desktop and mobile devices, including enrolment in the device management system (Intune).

Install operating systems, deploy software and patches, and make sure devices meet security requirements.

Carry out hardware replacements, upgrades and preventive maintenance.

Log, track and update incidents and service requests in the ticketing system.

Resolve issues on time according to SLAs and follow up until closure.

Keep clear records of troubleshooting steps, fixes and support procedures.

Give users and management regular updates on open issues.

Infrastructure, Assets & Vendors

Support meeting room technologies, video conferencing systems, the server room and office IT infrastructure.

Make sure IT assets are tagged, tracked and kept up to date in the asset management system.

Help coordinate hardware procurement, inventory and disposal.

Work with vendors on warranty claims, repairs and replacements.

Projects & Collaboration

Support IT projects, upgrades, office setups and technology rollouts.

Work with regional and global IT teams on operational and improvement initiatives.

Requirements

Education & Experience

Degree or Diploma in IT, Computer Science or a related field.

At least 5 years in IT support, helpdesk or desktop support.

Experience supporting users in a corporate environment. Experience with executives or VIP users is an advantage.

Technical Skills

Working knowledge of Windows, macOS and Microsoft 365 applications.

Understanding of networking (LAN, Wi-Fi, VPN) and IT infrastructure (servers, UPS).

Familiarity with ticketing systems, desktop imaging, software deployment or MDM tools (such as Intune).

Experience with meeting room or video conferencing systems is an advantage.

Microsoft or ITIL certifications are an advantage.

Soft Skills

Good troubleshooting and problem-solving skills.

Strong communication and interpersonal skills.

Professional and focused on the customer, and confident dealing with senior users.

Able to work on your own or in a team, and to prioritise well.

Willing to support after-hours or emergency work when needed.

Perks and benefits

• Medical, dental, and optical benefits
• Cross-functional training
• Overseas postings and short-term secondments
• Learning and development programmes
• Reward and recognition awards
• Exciting recreational & employee engagement
• Opportunities for job rotations
• Professional membership subscriptions fees