Senior ServiceNow HRSD Consultant - Flow & Integrations

Tap Growth ai; Kuala Lumpur; On-site; MYR 180,000 - 240,000; Full time

Job summary

Tap Growth ai in Kuala Lumpur, Malaysia, seeks a Senior ServiceNow HRSD Consultant to lead L2/L3 production support, platform configuration and continuous improvement of the HRSD ecosystem.

You will serve as the technical SME, driving incident resolution, system integrations via REST/SOA, and partnering with HR and IT stakeholders to deliver scalable, automated HR services aligned with governance standards.

Qualifications

• 10+ years total IT experience.
• 6+ years hands-on ServiceNow HRSD experience.
• Expertise in HR Case Management, ESC, Lifecycle Events, Flow Designer, and ServiceNow scripting.
• Strong REST/SOA integration experience.
• Solid incident, problem, and change management background.
• Excellent analytical and stakeholder communication skills.

Responsibilities

• Provide L2/L3 production support for HRSD applications; ensure SLA compliance.
• Troubleshoot and resolve incidents, service requests, and problem tickets; perform root cause analysis and implement permanent fixes.
• Configure HR Case Management, ESC, Lifecycle Events, Flow Designer, and ServiceNow scripting.
• Design and implement Lifecycle Events (onboarding, transfers, promotions, offboarding).
• Build workflows using Flow Designer and Workflow Editor.
• Develop reports, dashboards, and performance metrics.
• Gather requirements from HR stakeholders and deliver scalable solutions.
• Ensure compliance with ServiceNow development standards and governance.

Skills

IT experience

ServiceNow HRSD

REST/SOA integration

Incident/Problem/Change mgmt

Stakeholder communication

Analytical skills

Tools

Flow Designer

Workflow Editor

ServiceNow scripting

UI Policies/UI Actions

Job description

Tap Growth ai in Kuala Lumpur, Malaysia, seeks a Senior ServiceNow HRSD Consultant to lead L2/L3 production support, platform configuration and continuous improvement of the HRSD ecosystem.

You will serve as the technical SME, driving incident resolution, system integrations via REST/SOA, and partnering with HR and IT stakeholders to deliver scalable, automated HR services aligned with governance standards.