ServiceNow Consultant

Aitek Group; Kuala Lumpur; On-site; MYR 180,000 - 230,000; Full time

Job summary

Aitek Group seeks an experienced ServiceNow Consultant with P2P domain exposure to support a large-scale ServiceNow solution in Kuala Lumpur. The role covers 54 workflows across Procurement, Supplier Management, Accounts Payable, and Contract & Risk Orchestration, translating P2P requirements into effective ServiceNow configurations.

You will gather requirements, design, implement, and test workflows, and collaborate with procurement, finance, and shared services to ensure seamless operations

Qualifications

• 5+ years hands‑on ServiceNow implementation/configuration experience.
• Experience with Case Management, Flow Designer, IntegrationHub, and SLA/OLA.
• Understanding of P2P processes—procurement, supplier management, AP, or invoice handling.
• Experience integrating ServiceNow with ERP platforms (SAP, Ivalua, AcuBuy).

Responsibilities

• Configure and support ServiceNow solutions across procurement, supplier management, AP, and contract/risk workflows.
• Gather P2P requirements—requisition, supplier onboarding, invoice exception handling, AP case management—and translate them into ServiceNow workflow configurations.
• Build and maintain Case Management, Flow Designer, IntegrationHub, and SLA/OLA configurations.
• Support event-driven integrations between ServiceNow and SAP, Ivalua, AcuBuy, or similar ERP/procurement platforms, including retry, exception handling, and monitoring.
• Prepare functional specs, test scripts, and user guides; support SIT, UAT, cutover, and hypercare.
• Participate in design workshops with procurement, finance, and shared services stakeholders.

Skills

ServiceNow experience

Stakeholder engagement

Communication

Tools

Case Management

Flow Designer

IntegrationHub

SLA/OLA

Job description

We are seeking a ServiceNow Consultant with P2P domain exposure for a 12-month contract in Kuala Lumpur. You will support a large-scale ServiceNow solution covering 54 workflows across Procurement, Supplier Management, Accounts Payable, and Contract & Risk Orchestration, translating P2P requirements into effective ServiceNow workflows.

Key Responsibilities

• Configure and support ServiceNow solutions across procurement, supplier management, AP, and contract/risk workflows.
• Gather P2P requirements—requisition, supplier onboarding, invoice exception handling, AP case management—and translate them into ServiceNow workflow configurations.
• Build and maintain Case Management, Flow Designer, IntegrationHub, and SLA/OLAconfigurations.
• Support event-driven integrations between ServiceNow and SAP, Ivalua, AcuBuy, or similar ERP/procurement platforms, including retry, exception handling, and monitoring.
• Prepare functional specs, test scripts, and user guides; support SIT, UAT, cutover, and hypercare.
• Participate in design workshops with procurement, finance, and shared services stakeholders.

Required Skills

• 5+ years of hands‑on ServiceNow implementation/configuration experience.
• Experience with Case Management, Flow Designer, IntegrationHub, and SLA/OLA.
• Working understanding of P2P business processes—procurement, supplier management, AP, or invoice exception handling.
• Experience supporting integrations between ServiceNow and ERP/procurement platforms (SAP, Ivalua, AcuBuy, or similar).
• Understanding of integration retry, exception handling, and monitoring.
• Strong communication and stakeholder engagement skills.