ServiceNow Developer - Drive ITSM & Automation

Kerry; Kuala Lumpur; On-site; MYR 120,000 - 180,000; Full time

Job summary

Kerry in Malaysia is seeking a ServiceNow Developer to design, implement, and optimize the ServiceNow platform, including ITSM, HRSD, CMDB/CSDM, and ITOM initiatives. You will collaborate with stakeholders to tailor solutions that meet business needs and drive digital transformation.

Reporting to the ServiceNow Platform Manager, you will work with cross-functional teams, apply Agile practices, and keep pace with the latest ServiceNow features to deliver high-quality results.

Qualifications

• Bachelor's degree in computer science, IT or related field.
• Oversee design, development, and implementation of ServiceNow apps including ITSM, HRSD, CMDB/CSDM, SPM, APO, ERM, Automation hub and ITOM.
• 3–5 years of ServiceNow development/administration experience.
• Strong analytical and problem-solving skills.
• Certification in ServiceNow System Administration or Implementation.
• Experience with Agile methodologies and Scrum Master certification.
• Knowledge of AI and its application in business process automation.

Responsibilities

• Develop, configure, and customize the ServiceNow platform to meet business requirements.
• Develop and implement ServiceNow apps across ITSM, HRSD, CMDB/CSDM, SPM, APO, ERM, Automation hub and ITOM.
• Collaborate with cross-functional teams to gather requirements and implement solutions.
• Integrate ServiceNow with other enterprise systems via APIs and web services.
• Perform regular updates and maintenance of the ServiceNow platform.
• Ensure security and compliance of the ServiceNow platform.
• Provide technical guidance to junior developers and team members.
• Stay updated with ServiceNow features and best practices.

Skills

Good communication

Analytical skills

Agile experience

Team collaboration

Education

Bachelor's degree in computer science / IT

Tools

ServiceNow Platform

ITSM

HRSD

CMDB/CSDM

ITOM

Automation Hub

APO

APIs / Web Services

Job description

Kerry in Malaysia is seeking a ServiceNow Developer to design, implement, and optimize the ServiceNow platform, including ITSM, HRSD, CMDB/CSDM, and ITOM initiatives. You will collaborate with stakeholders to tailor solutions that meet business needs and drive digital transformation.

Reporting to the ServiceNow Platform Manager, you will work with cross-functional teams, apply Agile practices, and keep pace with the latest ServiceNow features to deliver high-quality results.