Senior QA Engineer

Ichor Systems, Inc.; Shah Alam; On-site; MYR 120,000 - 180,000; Full time

Benefits offered by this job

AWS

Quarterly bonus

Employee stock purchase plan

Medical insurance

Dental insurance

Optical benefits

Shift allowance

Job summary

Ichor Systems, Inc. in Malaysia is seeking a Senior Quality Engineer to join the Quality team and strengthen product and process quality across manufacturing operations.

You will lead quality investigations, drive corrective actions, and work with Operations and Engineering to mitigate risks and prevent issues from recurring. Strong problem-solving and collaboration skills are essential for success in this role.

Qualifications

• Bachelor's degree in Engineering, Quality, Manufacturing or a related technical discipline.
• 5–7+ years of relevant experience in Quality Assurance or Quality Engineering within manufacturing.
• Hands-on experience in customer complaint, quality incident and corrective action management.
• Strong knowledge of 8D, CAPA, 5 Why, Fishbone Analysis, SPC, FMEA and other structured problem-solving tools.
• Experience in root cause analysis, process improvement and quality risk management.
• Experience with audits and cross-functional collaboration.

Responsibilities

• Lead customer complaints and quality incident investigations from containment to final resolution.
• Drive 8D, CAPA and corrective actions to address issues and prevent recurrence.
• Partner with Operations, Engineering and cross-functional teams to mitigate quality risks.
• Analyze quality data, trends and KPIs to identify recurring issues and improvements.
• Drive continuous quality improvement to boost yield and process performance.
• Support PFMEA, Control Plans, SPC and other quality tools to strengthen controls.
• Ensure compliance with customer requirements and internal procedures.
• Lead or support audits and close audit findings in a timely manner.
• Provide guidance to QA Engineers on quality tools and problem solving.
• Report quality performance and improvement progress to management.

Skills

Quality Assurance

Root Cause Analysis

CAPA

8D

FMEA

SPC

PFMEA

Fishbone Analysis

Cross-functional

Data Analysis

Quality Metrics

Education

Bachelor's degree in Engineering

Job description

We are looking for a Senior Quality Engineer to join our Quality team in Malaysia and help strengthen product and process quality across our manufacturing operations.

In this role, you will lead quality investigations, resolve customer incidents, drive corrective and preventive actions, and identify opportunities to improve quality performance. You will work closely with Operations, Engineering and other cross-functional teams to address quality risks and prevent issues from recurring.

Responsibilities

• Lead customer complaints and quality incident investigations, from initial containment through root cause analysis and final resolution
• Drive 8D, CAPA and corrective action activities to address quality issues and prevent recurrence
• Partner with Operations, Engineering and cross-functional teams to identify quality risks and implement effective solutions
• Analyze quality data, trends and key performance indicators to identify recurring issues, risks and improvement opportunities
• Drive continuous quality improvement initiatives to improve yield, reduce defects and strengthen process performance
• Support the development and review of PFMEA, Control Plans, SPC and other quality tools to strengthen process controls
• Ensure product and process quality activities comply with customer requirements, quality standards and internal procedures
• Lead or support internal, customer and external audits, including root cause analysis and timely closure of audit findings
• Provide technical guidance and coaching to QA Engineers and other stakeholders on quality tools and problem-solving methodologies
• Report quality performance, customer incidents, corrective actions and improvement progress to management

Requirements

• Bachelor's Degree in Engineering, Quality, Manufacturing or a related technical discipline
• 5–7+ years of relevant experience in Quality Assurance, Quality Engineering or a similar role, preferably within a manufacturing environment
• Hands-on experience in customer complaint, quality incident and corrective action management
• Strong knowledge of 8D, CAPA, 5 Why, Fishbone Analysis, SPC, FMEA and other structured problem-solving tools
• Experience in root cause analysis, process improvement and quality risk management
• Experience working closely with Operations, Manufacturing Engineering and other cross-functional teams
• Experience supporting or leading internal, customer or external audits is an advantage
• Strong analytical, problem-solving, communication and stakeholder management skills
• Ability to work independently, take ownership of quality issues and drive actions through to closure
• Experience in a high-volume or complex manufacturing environment will be an advantage

Why Join Ichor?

• Competitive Rewards & Benefits – AWS, quarterly variable bonus, employee stock purchase plan, medical, dental, optical benefits, and shift allowance where applicable
• Be Part of the Semiconductor Industry – Support advanced semiconductor manufacturing through innovative products, precision manufacturing and critical technologies
• Learning & Development – Build your skills through hands-on experience, on-the-job learning, training and company support to pursue further education and professional certification
• Career Opportunities – Take on new challenges and build your career with a global organization that recognises and rewards your contributions
• People & Culture – Be part of an inclusive workplace that values innovation, collaboration, operational excellence, honesty, reliability and employee wellbeing