Senior QA Engineer — Incident & Quality Leadership

ICHOR Systems Malaysia Sdn Bhd; Shah Alam; On-site; MYR 70,000 - 130,000; Full time

Job summary

ICHOR Systems Malaysia Sdn Bhd is seeking a Senior QA Engineer to lead quality initiatives, manage customer incidents, and drive continuous improvement across operations. You will partner with Operations and cross-functional teams to identify risks and implement corrective actions that strengthen product and process quality.

The role requires a Bachelor's degree in a technical field and 5–7 years of QA/QE experience in manufacturing, with strong root-cause analysis and problem-solving skills.

Qualifications

• Bachelor’s degree in engineering, quality, manufacturing or related technical discipline.
• 5–7 years of relevant QA/QE experience in a manufacturing environment.
• Experience in customer complaint and incident management, RCA and CAPA.
• Proficiency with quality tools such as 8D, 5 Why, Fishbone, SPC, FMEA.
• Strong cross-functional collaboration with operations and engineering.
• Strong analytical and stakeholder management skills.

Responsibilities

• Manage quality matters and provide technical QA support.
• Lead customer incident investigations including containment and RCAs.
• Collaborate with Operations and cross-functional teams to resolve issues.
• Drive quality improvement initiatives to reduce defects and improve yield.
• Monitor quality performance and identify risks and improvement opportunities.
• Support PFMEA, Control Plan, SPC, and process changes.
• Lead internal and external audits and close findings.
• Provide quality guidance and coaching to QA engineers and stakeholders.
• Report quality performance and improvement progress to management.

Skills

Quality Assurance

Root Cause Analysis

Cross-functional Collaboration

Problem Solving

Education

Bachelor's degree

Tools

8D

5 Why

Fishbone Analysis

SPC

FMEA

Job description

ICHOR Systems Malaysia Sdn Bhd is seeking a Senior QA Engineer to lead quality initiatives, manage customer incidents, and drive continuous improvement across operations. You will partner with Operations and cross-functional teams to identify risks and implement corrective actions that strengthen product and process quality.

The role requires a Bachelor's degree in a technical field and 5–7 years of QA/QE experience in manufacturing, with strong root-cause analysis and problem-solving skills.