Senior Project Manager – Global Delivery Leader

GBG; Kuala Lumpur; On-site; MYR 180,000 - 240,000; Full time

Job summary

GBG seeks a Senior Project Manager in APAC to lead the end-to-end delivery of complex client-facing projects, ensuring scope, schedule, budget, quality and risk are managed in line with governance and organizational standards.

You will mentor PMs, promote delivery excellence, and drive continuous improvement across the Professional Services region while supporting resource planning and revenue realization.

Qualifications

• Extensive experience in Project Management or PMO, preferably in a client-facing role.
• Understanding of the Project Management Institute (PMI) framework.
• Knowledge of various project management methodologies (e.g., waterfall / agile) with at least five years project management experience.
• Strong understanding of Professional Services delivery models and customer success principles.
• Strong understanding of project financial management, including revenue tracking, forecasting, budget monitoring, and financial reporting, is considered a strong advantage.
• Proven ability to manage multiple complex projects simultaneously.
• Excellent communication, negotiation, and stakeholder management skills.
• Proficiency in tools like Jira, Asana, Smartsheet, or MS Project.
• PMP, PMI-ACP, or similar certification is a plus.

Responsibilities

• Lead the end-to-end delivery of complex Professional Services projects by applying project management best practices across all project phases, including initiation, planning, execution, monitoring and controlling, and closure.
• Develop and maintain comprehensive project management plans, schedules, budgets, resource allocations, risk and issue registers, change controls, and stakeholder engagement strategies to ensure successful project outcomes.
• Manage project scope, schedule, cost, quality, risks, issues, dependencies, and change requests.
• Establish effective governance structures and facilitate project steering committees, status reviews, and executive reporting.
• Define and review project’s SOW, objectives, and success metrics in collaboration with clients and internal teams.
• Lead the Professional Services team in pre-sales support, in preparation of CET, high level timeline and SOW creation.
• Coordinate cross-functional teams and work closely with PMO team in ensuring monthly, quarterly and yearly PS revenue are on track.
• Work with PMO to continuously improve GFS PS delivery processes and best practices.
• Mentor and coach Project Managers and team members to strengthen project management capabilities across the region.
• Support resource forecasting, project portfolio visibility, and revenue realization objectives within Professional Services.
• Build trusted relationships with clients and ensure consistent communication and transparency.

Skills

PMO experience

Client-facing

PMI framework

Waterfall/Agile

Financial management

Multi-project management

Communication

Stakeholder management

Project governance

Tools

Jira

Asana

Smartsheet

MS Project

Job description

GBG seeks a Senior Project Manager in APAC to lead the end-to-end delivery of complex client-facing projects, ensuring scope, schedule, budget, quality and risk are managed in line with governance and organizational standards.

You will mentor PMs, promote delivery excellence, and drive continuous improvement across the Professional Services region while supporting resource planning and revenue realization.