Senior Project Manager (4054)

GBG; Kuala Lumpur; On-site; MYR 180,000 - 240,000; Full time

Job summary

GBG seeks a Senior Project Manager in APAC to lead the end-to-end delivery of complex client-facing projects, ensuring scope, schedule, budget, quality and risk are managed in line with governance and organizational standards.

You will mentor PMs, promote delivery excellence, and drive continuous improvement across the Professional Services region while supporting resource planning and revenue realization.

Qualifications

• Extensive experience in Project Management or PMO, preferably in a client-facing role.
• Understanding of the Project Management Institute (PMI) framework.
• Knowledge of various project management methodologies (e.g., waterfall / agile) with at least five years project management experience.
• Strong understanding of Professional Services delivery models and customer success principles.
• Strong understanding of project financial management, including revenue tracking, forecasting, budget monitoring, and financial reporting, is considered a strong advantage.
• Proven ability to manage multiple complex projects simultaneously.
• Excellent communication, negotiation, and stakeholder management skills.
• Proficiency in tools like Jira, Asana, Smartsheet, or MS Project.
• PMP, PMI-ACP, or similar certification is a plus.

Responsibilities

• Lead the end-to-end delivery of complex Professional Services projects by applying project management best practices across all project phases, including initiation, planning, execution, monitoring and controlling, and closure.
• Develop and maintain comprehensive project management plans, schedules, budgets, resource allocations, risk and issue registers, change controls, and stakeholder engagement strategies to ensure successful project outcomes.
• Manage project scope, schedule, cost, quality, risks, issues, dependencies, and change requests.
• Establish effective governance structures and facilitate project steering committees, status reviews, and executive reporting.
• Define and review project’s SOW, objectives, and success metrics in collaboration with clients and internal teams.
• Lead the Professional Services team in pre-sales support, in preparation of CET, high level timeline and SOW creation.
• Coordinate cross-functional teams and work closely with PMO team in ensuring monthly, quarterly and yearly PS revenue are on track.
• Work with PMO to continuously improve GFS PS delivery processes and best practices.
• Mentor and coach Project Managers and team members to strengthen project management capabilities across the region.
• Support resource forecasting, project portfolio visibility, and revenue realization objectives within Professional Services.
• Build trusted relationships with clients and ensure consistent communication and transparency.

Skills

PMO experience

Client-facing

PMI framework

Waterfall/Agile

Financial management

Multi-project management

Communication

Stakeholder management

Project governance

Tools

Jira

Asana

Smartsheet

MS Project

Job description

About GBG

Enabling safe and rewarding digital lives for genuine people, everywhere

We make it our mission to ensure more genuine people have digital access to opportunities, and businesses have access to more genuine people. Our technology draws on diverse and reliable data to create a single point of truth for identity and address verification.

With over 30 years of experience behind us our team and technology are focused on enabling safe and rewarding digital lives for everyone. Regardless of age, location or background, genuine people everywhere should be able to digitally prove who they are and where they live.

About the team - Global Fraud Solution Professional Services APAC

We provide our solutions on a global scale. GFS business is central to the group’s growth plans and presents GBG with a significant opportunity to address both existing and new clients' business objectives with a full solution showcase. Importantly we consistently put the customer first and by doing so we focus on providing high quality customer service, this delivers improvements to the customer’s journey, which will generate enhanced profitability.

The team is responsible for providing professional services to address business objectives in the areas of risk prevention and fraud detection. To offer state-of-the-art software solutions and provide comprehensive client delivery and consulting support using our expertise and flexible, client-focused approach.

The Role - Senior Project Manager

As a Senior Project Manager within the Professional Services team, you will be responsible for leading the end-to-end delivery of complex client-facing projects, ensuring they are completed within approved scope, schedule, budget, quality, and risk parameters in accordance with project management principles and organizational standards.

In addition to managing strategic and high-visibility projects, you will provide leadership, coaching, and guidance to Project Managers and project teams across the region by promoting project management best practices, delivery excellence, and continuous improvement. You will support resource planning, project governance activities, and operational initiatives that contribute to successful project execution and achievement of Professional Services revenue, utilization, and customer success objectives

What you will do

• Lead the end-to-end delivery of complex Professional Services projects by applying project management best practices across all project phases, including initiation, planning, execution, monitoring and controlling, and closure.
• Develop and maintain comprehensive project management plans, schedules, budgets, resource allocations, risk and issue registers, change controls, and stakeholder engagement strategies to ensure successful project outcomes.
• Manage project scope, schedule, cost, quality, risks, issues, dependencies, and change requests.
• Establish effective governance structures and facilitate project steering committees, status reviews, and executive reporting.
• Define and review project’s SOW, objectives, and success metrics in collaboration with clients and internal teams.
• Lead the Professional Services team in pre-sales support, in preparation of CET, high level timeline and SOW creation.
• Coordinate cross-functional teams and work closely with PMO team in ensuring monthly, quarterly and yearly PS revenue are on track.
• Work with PMO to continuously improve GFS PS delivery processes and best practices.
• Mentor and coach Project Managers and team members to strengthen project management capabilities across the region.
• Support resource forecasting, project portfolio visibility, and revenue realization objectives within Professional Services.
• Build trusted relationships with clients and ensure consistent communication and transparency.

Skills we're looking for

• Extensive experience in Project Management or PMO, preferably in a client-facing role.
• Understanding of the Project Management Institute (PMI) framework
• Knowledge of various project management methodologies (e.g., waterfall / agile) with at least five years project management experience.
• Strong understanding of Professional Services delivery models and customer success principles.
• Strong understanding of project financial management, including revenue tracking, forecasting, budget monitoring, and financial reporting, is considered a strong advantage.
• Proven ability to manage multiple complex projects simultaneously.
• Excellent communication, negotiation, and stakeholder management skills.
• Proficiency in tools like Jira, Asana, Smartsheet, or MS Project.
• PMP, PMI-ACP, or similar certification is a plus.

As an equal opportunity employer, we are dedicated to creating a diverse and inclusive workplace where everyone feels valued and empowered.

Please inform your GBG Talent Attraction Partner if you require any reasonable adjustments to the interview process.

Unleash your potential and be part of our mission to power safe and rewarding digital lives.