Senior Project Manager, Global Professional Services

Gbg Plc; Kuala Lumpur; On-site; MYR 180,000 - 240,000; Full time

Job summary

GBG is seeking a Senior Project Manager to lead end-to-end delivery of complex client projects within the Global Fraud Solution Professional Services APAC team. You will ensure delivery within scope, schedule, budget, and quality, while mentoring PMs and promoting best practices across the region.

You will also drive governance, pre-sales support, and revenue realization, coordinating with PMO and cross-functional teams to achieve client success and project outcomes that align with GBG’s

Qualifications

• Extensive experience in Project Management or PMO, preferably in a client-facing role.
• Understanding of the Project Management Institute (PMI) framework.
• Knowledge of various project management methodologies (e.g., waterfall / agile) with at least five years project management experience.
• Strong understanding of Professional Services delivery models and customer success principles.
• Strong understanding of project financial management, including revenue tracking, forecasting, budget monitoring, and financial reporting, is considered a strong advantage.
• Proven ability to manage multiple complex projects simultaneously.
• Excellent communication, negotiation, and stakeholder management skills.
• PMP, PMI-ACP, or similar certification is a plus.

Responsibilities

• Lead the end-to-end delivery of complex Professional Services projects by applying project management best practices across all project phases, including initiation, planning, execution, monitoring and controlling, and closure.
• Develop and maintain comprehensive project management plans, schedules, budgets, resource allocations, risk and issue registers, change controls, and stakeholder engagement strategies to ensure successful project outcomes.
• Manage project scope, schedule, cost, quality, risks, issues, dependencies, and change requests.
• Establish effective governance structures and facilitate project steering committees, status reviews, and executive reporting.
• Define and review project’s SOW, objectives, and success metrics in collaboration with clients and internal teams.
• Lead the Professional Services team in pre-sales support, in preparation of CET, high level timeline and SOW creation.
• Coordinate cross-functional teams and work closely with PMO team in ensuring monthly, quarterly and yearly PS revenue are on track.
• Work with PMO to continuously improve GFS PS delivery processes and best practices.
• Mentor and coach Project Managers and team members to strengthen project management capabilities across the region.
• Support resource forecasting, project portfolio visibility, and revenue realization objectives within Professional Services.
• Build trusted relationships with clients and ensure consistent communication and transparency.

Skills

Project Management

PMO Experience

PMI Framework

Waterfall / Agile

PS Delivery Models

Financial Management

Multi-Project Management

Stakeholder Management

PM Certifications

Tools

Jira

Asana

Smartsheet

MS Project

Job description

GBG is seeking a Senior Project Manager to lead end-to-end delivery of complex client projects within the Global Fraud Solution Professional Services APAC team. You will ensure delivery within scope, schedule, budget, and quality, while mentoring PMs and promoting best practices across the region.

You will also drive governance, pre-sales support, and revenue realization, coordinating with PMO and cross-functional teams to achieve client success and project outcomes that align with GBG’s