Project Executive

Cape EMS; Johor Bahru; On-site; MYR 90,000 - 130,000; Full time

Benefits offered by this job

AWS / 13th month salary

Medical coverage

Dental & Optical benefits

Transport allowance

Job summary

Cape EMS is seeking a Program Executive to lead assigned customer programmes from initiation and NPI to mass production and delivery. You will coordinate cross-functional teams and serve as the primary interface for programme requirements, schedules and escalations.

The role requires a minimum of 3 years in programme management within the EMS sector, strong Excel/PowerPoint skills, and the ability to manage financial aspects and customer communications in a fast-paced, international environment.

Qualifications

• Bachelor's degree in a relevant field (Engineering, Business Admin, Economics, or Project Management) or equivalent.
• At least 3 years of experience in programme management or similar coordination roles.
• Experience in Electronics Manufacturing Services (EMS) or related electronics/manufacturing environment.
• Demonstrated success in leading programmes or workstreams and interfacing with customers.

Responsibilities

• Lead assigned customer programmes from initiation and NPI through mass production and delivery.
• Serve as primary interface with customers for requirements, schedules and changes.
• Build and maintain strong customer relationships and address inquiries promptly.
• Plan and lead internal and customer programme meetings; document decisions and actions.
• Collaborate with Production, Planning, Engineering, Quality, Supply Chain, NPI and Finance to meet objectives.
• Monitor programme status, timelines, resources, readiness and delivery performance.

Skills

Programme management

Stakeholder management

Cross-functional leadership

Education

Bachelor's Degree

Tools

Excel

PowerPoint

ERP/MRP

Job description

The Program Executive is responsible for leading assigned customer programmes and serving as the primary interface between the Company and its customers. The role coordinates cross-functional teams to ensure customer requirements, programme milestones, operational commitments, financial performance and issues are effectively managed, with a strong focus on delivery and customer satisfaction.

Key responsibilities

• Lead and manage assigned customer programmes from programme initiation and New Product Introduction (NPI) through mass production and ongoing delivery.
• Serve as the primary interface between the Company and customers for programme requirements, schedules, deliverables, performance updates, changes and escalations.
• Build and maintain strong customer relationships, ensuring satisfaction expectations are met and enquiries or concerns are addressed promptly and professionally.
• Plan, coordinate and lead internal and customer programme meetings; document decisions, assign action owners and follow through to timely closure.
• Collaborate efficiently and effectively with Production, Planning, Engineering, Quality, Supply Chain, Procurement, NPI, Finance and Logistics to achieve programme objectives.
• Monitor the overall status of each assigned programme, including timelines, resources, production readiness, quality, delivery performance and outstanding actions.
• Monitor the financial status of assigned programmes, including revenue, costs, budget performance, commercial exposure and key variances, in coordination with Finance and relevant stakeholders.
• Track customer demand, purchase orders, forecasts, daily revenue, production plans and shipment commitments; maintain complete and accurate programme records.
• Coordinate the implementation of Engineering Change Orders and Engineering Change Notices (ECO/ECN), including customer communication, approvals and documentation.
• Identify programme risks, constraints and potential delays early; coordinate recovery actions and elevate critical matters to the appropriate stakeholders.

About you

• Bachelor's Degree in Business Administration, Economics, Engineering, Project Management or a relevant field.
• At least 3 years of experience in programme management, programme administration, customer programme coordination, project coordination or a comparable role.
• Experience in the Electronics Manufacturing Services (EMS) industry or a related electronics/manufacturing environment is required.
• Demonstrated experience in leading programmes or workstreams and acting as a key interface between a company and its customers.
• Working knowledge of manufacturing operations, production planning, shipment coordination, NPI and ECO/ECN processes.
• Strong financial awareness, with the ability to monitor revenue, costs, budgets, programme variances and related commercial information.
• Proficient in Microsoft Excel and PowerPoint; experience with ERP/MRP systems, customer portals, databases and purchase order management is an advantage.
• Able to work effectively in a fast-paced, international and multicultural business environment.

What We Offer

• Annual Wage Supplement (AWS) or 13th month salary
• Comprehensive Panel Medical Coverage
• Dental & Optical Benefits
• Transport, Attendance & Phone Allowances

Company Subsidiary : Cape Manufacturing (M) Sdn Bhd (Kempas)