Senior Product Specialist

DKSH; Ayer Itam; On-site; MYR 60,000 - 90,000; Full time

Job summary

DKSH in Malaysia is seeking a Senior Product Specialist / Product Specialist (Medical Sales) to drive sales and engage customers for assigned medical products and territories. You will manage territory activities, deliver product demonstrations, and build strong relationships with healthcare professionals and institutions.

The role emphasizes disciplined territory management, product knowledge, and collaboration with internal teams to meet sales targets and ensure customer satisfaction across

Qualifications

• Basic knowledge of the industry/market/competitors/customers/selling skills.
• Basic regulatory requirements knowledge for products in assigned territories.
• Willing to travel outstation and cover more than 1 area.
• Strong communication and negotiation skills.
• Proficient with office productivity tools (Excel/Word/PowerPoint).
• Good command in English, written and spoken.

Responsibilities

• Drive sales performance and customer engagement for assigned medical products and territories.
• Support input to medical sales plans and implement actions to achieve targets.
• Track progress against KPIs and sales plans; prioritize daily activities.
• Call/visit customers to solicit orders, demos, and quotations.
• Conduct product demonstrations and highlight features/benefits.
• Prepare quotations and terms per company policies.
• Report on competitors and maintain customer data.
• Engage with internal stakeholders to ensure timely delivery or installation.

Skills

Medical sales knowledge

Territory management

Negotiation skills

English communication

Tools

MS Office

Job description

About The Role

The Senior Product Specialist / Product Specialist (Medical Sales) drives sales performance and customer engagement for assigned medical products and territories within DKSH's Healthcare business. This role makes a meaningful contribution to DKSH's mission of enriching lives by connecting healthcare professionals and institutions with innovative medical solutions through disciplined territory management, expert product knowledge, and strong customer relationships.

What You Will Deliver

• Support superior in managing day-to-day operating expenditures against operating budgets to ensure efficient usage of resources.
• Provide input to medical sales plans based on experience. Implement action plans to achieve sales targets for assigned businesses/territories.
• Track self/team progress against key performance indicators and sales plans. Prioritize and review daily sales activities performed.
• Call/visit existing and prospective customers to solicit orders, gain demonstrations and quotation opportunities.
• Conduct product demonstrations and emphasize saleable features/customer benefits.
• Prepare quotation/tender prices, delivery and commercial terms in accordance with company policies.
• Report on the activities and products of the competitors.
• Record sales data for reporting and tracking purposes. Maintain relevant customer data in appropriate customer relationship management databases.
• Execute continuous improvement activities to enhance sales processes, sales plans, customer satisfaction, etc. to improve sales targets.
• Maintain a customer complaints/issues log and follow up on customer issues.
• Respond to customer orders and queries. Inform current and prospective customers of promotions and new/upgraded products.
• Work with internal stakeholders to ensure timely delivery or installation of products/systems.
• Support internal stakeholders in relationship development with key customers.

What You Bring

• Demonstrate basic knowledge and understanding of the industry/ market/ competitors/ customers/ products/ services and selling skills.
• Possess basic knowledge of regulatory requirements of products within assigned territories, including handling procedures, shelf life, warranties, etc
• Willing to travel outstation and cover more than 1 area.
• Strong communication and negotiation skills.
• Demonstrate proficiencies in office productivity tools (e.g. Excel, Word and PowerPoint).
• Good command in English, both written and spoken

Why Join DKSH

At DKSH, we help companies grow in Asia and enable people to perform at their best. You will be part of an organization that values accountability, collaboration, and long-term partnerships. We offer a dynamic environment where your contributions are visible and where you can build a meaningful career in Sales.