Senior Product Specialist

DKSH; Johor; Presencial; MYR 60.000 - 100.000; Jornada completa

Descripción de la vacante

DKSH is seeking a Senior Product Specialist / Product Specialist (Medical Sales) to drive sales and customer engagement for assigned medical products and territories within the Healthcare business. The role focuses on disciplined territory management, product knowledge, and building strong customer relationships.

The candidate will develop sales plans, track KPIs, and engage customers to solicit orders, provide demonstrations, and deliver quotations while ensuring timely delivery and high

Formación

• Degree in Science/Medical-related discipline with at least 1 year in a similar role.
• Understanding of industry, market, competitors, customers, products and services; strong selling skills.
• Knowledge of regulatory requirements for products in assigned territories.
• Willingness to travel to multiple areas as required.
• Strong communication and negotiation capabilities with healthcare stakeholders.
• Proficiency in MS Excel, Word, and PowerPoint.
• Good command of English, both written and spoken.

Responsabilidades

• Develop and execute medical sales plans to achieve targets for assigned territories.
• Track KPIs and coordinate daily sales activities to maximize productivity.
• Engage customers via calls and visits to solicit orders and provide demonstrations.
• Prepare quotations and tender prices in line with company policies.
• Monitor competitor activities to inform sales strategy.
• Maintain accurate sales data and CRM records.

Conocimientos

Selling skills

Communication skills

Negotiation skills

English proficiency

Educación

Degree in Science/Medical-related discipline

Herramientas

Microsoft Excel

Microsoft Word

PowerPoint

Descripción del empleo

About The Role

The Senior Product Specialist / Product Specialist (Medical Sales) drives sales performance and customer engagement for assigned medical products and territories within DKSH's Healthcare business. This role makes a meaningful contribution to DKSH's mission of enriching lives by connecting healthcare professionals and institutions with innovative medical solutions through disciplined territory management, expert product knowledge, and strong customer relationships.

What You Will Deliver

• Contribute to the development of medical sales plans and implement targeted action plans to achieve and exceed sales targets for assigned businesses and territories
• Track progress against Key Performance Indicators (KPIs) and sales plans, prioritizing and reviewing daily sales activities to maximize productivity and impact
• Engage existing and prospective customers through calls and visits to solicit orders, secure product demonstrations, and develop quotation opportunities
• Conduct compelling product demonstrations that highlight saleable features and communicate clear, relevant customer benefits
• Prepare quotation and tender prices, delivery terms, and commercial terms in accordance with company policies
• Monitor and report on competitor activities and product developments to inform sales strategy and maintain competitive positioning
• Record sales data accurately for reporting and tracking purposes, maintaining up-to-date customer information in Customer Relationship Management (CRM) databases
• Respond promptly to customer orders and queries, proactively informing current and prospective customers of promotions and new or upgraded products
• Maintain a customer complaints and issues log, following up diligently to ensure timely resolution and sustained customer satisfaction
• Execute continuous improvement activities to enhance sales processes, sales plans, and customer experience in support of sales target achievement
• Work with internal stakeholders to ensure timely delivery or installation of products and systems
• Support internal stakeholders in building and strengthening relationships with key customers
• Support the management of day-to-day operating expenditures against operating budgets to ensure efficient use of resources

What You Bring

• Degree or professional qualification in a Science- or Medical-related discipline, with a minimum of one year of experience in a similar role
• Basic knowledge and understanding of the industry, market, competitors, customers, products, and services, with sound selling skills
• Basic knowledge of regulatory requirements for products within assigned territories, including handling procedures, shelf life, and warranties
• Willingness to travel outstation and provide coverage across multiple areas as required
• Strong communication and negotiation skills with the ability to engage and influence healthcare stakeholders
• Proficiency in Microsoft Excel, Word, and PowerPoint
• Good command of English, both written and spoken

Why Join DKSH

At DKSH, we help companies grow in Asia and enable people to perform at their best. You will be part of an organization that values accountability, collaboration, and long-term partnerships. We offer a dynamic environment where your contributions are visible and where you can build a meaningful career in Sales.