Product Specialist

DKSH Singapore Pte. Ltd.; Iskandar Puteri; On-site; MYR 60,000 - 90,000; Full time

Job summary

DKSH Management Ltd. in Malaysia is seeking a Product Specialist to support the Pharmacy channel for supplements/medicines/OTC/medical devices. You will work with the Sales Manager to grow the business across assigned territories.

Requirements: degree in science/medical field, at least 1 year in a similar role, strong English, MS Office proficiency, and willingness to travel. The role offers a dynamic sales environment and opportunities to build strong customer relationships.

Qualifications

• Degree or professional qualification in a science/medical discipline.
• Minimum 1 year of experience in a similar role.
• Foundational knowledge of industry, market, competitors and selling techniques.
• Basic knowledge of regulatory requirements for products in assigned territories.
• Strong communication and negotiation skills; good command of English.
• Proficiency in MS Office (Excel, Word, PowerPoint).
• Willingness to travel and cover multiple areas.

Responsibilities

• Provide input to medical sales plans and implement actions to meet targets.
• Call/visit customers to solicit orders and quotations.
• Conduct product demonstrations and highlight saleable features and benefits.
• Prepare quotations, delivery terms and ensure compliance with company policies.
• Record sales data and maintain CRM data for reporting.
• Support sales processes and drive continuous improvements.
• Coordinate with internal stakeholders for timely delivery and issue resolution.

Skills

Communication & negotiation

English proficiency

Willingness to travel

Education

Science/Medical-related degree

Tools

MS Office (Excel, Word, PowerPoint)

Job description

Title: Product Specialist

Location: Johor Bahru, 01, MY, 81100

Global Business Unit: HEALTHCARE

Job Function: Sales

Requisition Number: 241395

Description:

About The Role

The incumbent works closely with the Sales Manager in managing the Pharmacy channel for supplements/medicines/OTC/medical devices related products.

What You Will Deliver

Support superior in managing day-to-day operating expenditures against operating budgets to ensure efficient usage of resources.

• Provide input to medical sales plans based on experience. Implement action plans to achieve sales targets for assigned businesses/territories.
• Track self/team progress against key performance indicators and sales plans. Prioritize and review daily sales activities performed.
• Call/visit existing and prospective customers to solicit orders, gain demonstrations and quotation opportunities.
• Conduct product demonstrations and emphasize saleable features/customer benefits.
• Prepare quotation/tender prices, delivery and commercial terms in accordance with company policies.
• Report on the activities and products of the competitors.
• Record sales data for reporting and tracking purposes. Maintain relevant customer data in appropriate customer relationship management databases.
• Execute continuous improvement activities to enhance sales processes, sales plans, customer satisfaction, etc. to improve sales targets.
• Maintain a customer complaints/issues log and follow up on customer issues.
• Respond to customer orders and queries. Inform current and prospective customers of promotions and new/upgraded products.
• Work with internal stakeholders to ensure timely delivery or installation of products/systems.
• Support internal stakeholders in relationship development with key customers.

What You Bring

• Degree or professional qualification in a Science or Medical-related discipline
• Minimum 1 year of experience in a similar role
• Foundational knowledge and understanding of the industry, market, competitors, customers, products, services, and selling techniques
• Basic knowledge of regulatory requirements applicable to products within assigned territories, including handling procedures, shelf life, and warranties
• Strong communication and negotiation skills with a good command of English, both written and spoken
• Proficiency in Microsoft Office productivity tools including Excel, Word, and PowerPoint
• Willingness to travel outstation and cover multiple areas as required

Why Join DKSH

At DKSH, we help companies grow in Asia and enable people to perform at their best. You will be part of an organization that values accountability, collaboration, and long-term partnerships. We offer a dynamic environment where your contributions are visible and where you can build a meaningful career in Sales.