Senior Product Specialist

DKSH Singapore Pte. Ltd.; Ayer Itam; On-site; MYR 60,000 - 90,000; Full time

Job summary

DKSH Management Ltd. in Penang seeks a Senior Product Specialist to drive sales for medical products and manage customer engagement within assigned territories.

The role emphasizes disciplined territory management, deep product knowledge, and robust customer relationships to enrich healthcare delivery. The position requires visiting customers, presenting demonstrations, preparing quotes, and collaborating with internal teams to ensure timely delivery and installation of solutions.

Qualifications

• Basic knowledge of industry/market/competitors/customers/products and selling skills.
• Willing to travel outstation and cover more than 1 area.
• Strong communication and negotiation skills.
• Proficiency with office productivity tools including Excel, Word and PowerPoint.

Responsibilities

• Manage day-to-day operating expenditures against budgets to ensure efficient use of resources.
• Input to medical sales plans and implement actions to achieve sales targets.
• Track progress against KPIs and sales plans; prioritize daily sales activities.
• Call or visit existing and prospective customers to solicit orders, demonstrations and quotations.
• Conduct product demonstrations and highlight saleable features and benefits.
• Prepare quotations and delivery terms in line with company policies.
• Record sales data and maintain CRM data for reporting and tracking.
• Drive continuous improvement in sales processes and customer satisfaction.
• Maintain a log of customer complaints/issues and follow up.

Skills

Sales skills

Negotiation skills

Communication skills

Regulatory knowledge

Willing to travel

Tools

Excel

Word

PowerPoint

Job description

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Title: Senior Product Specialist

Location:

Ayer Itam, 07, MY, 11500

Global Business Unit: HEALTHCARE

Job Function: Sales

Requisition Number: 228918

Description:

About the Role

The Senior Product Specialist / Product Specialist (Medical Sales) drives sales performance and customer engagement for assigned medical products and territories within DKSH's Healthcare business. This role makes a meaningful contribution to DKSH's mission of enriching lives by connecting healthcare professionals and institutions with innovative medical solutions through disciplined territory management, expert product knowledge, and strong customer relationships.

What You Will Deliver

• Support superior in managing day-to-day operating expenditures against operating budgets to ensure efficient usage of resources.


• Provide input to medical sales plans based on experience. Implement action plans to achieve sales targets for assigned businesses/territories.


• Track self/team progress against key performance indicators and sales plans. Prioritize and review daily sales activities performed.


• Call/visit existing and prospective customers to solicit orders, gain demonstrations and quotation opportunities.


• Conduct product demonstrations and emphasize saleable features/customer benefits.


• Prepare quotation/tender prices, delivery and commercial terms in accordance with company policies.


• Report on the activities and products of the competitors.


• Record sales data for reporting and tracking purposes. Maintain relevant customer data in appropriate customer relationship management databases.


• Execute continuous improvement activities to enhance sales processes, sales plans, customer satisfaction, etc. to improve sales targets.


• Maintain a customer complaints/issues log and follow up on customer issues.


• Respond to customer orders and queries. Inform current and prospective customers of promotions and new/upgraded products.


• Work with internal stakeholders to ensure timely delivery or installation of products/systems.


• Support internal stakeholders in relationship development with key customers.

What You Bring

• Demonstrate basic knowledge and understanding of the industry/ market/ competitors/ customers/ products/ services and selling skills.


• Possess basic knowledge of regulatory requirements of products within assigned territories, including handling procedures, shelf life, warranties, etc


• Willing to travel outstation and cover more than 1 area.


• Strong communication and negotiation skills.


• Demonstrate proficiencies in office productivity tools (e.g. Excel, Word and PowerPoint).


• Good command in English, both written and spoken

Why Join DKSH

At DKSH, we help companies grow in Asia and enable people to perform at their best. You will be part of an organization that values accountability, collaboration, and long-term partnerships. We offer a dynamic environment where your contributions are visible and where you can build a meaningful career in Sales.

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