Product Specialist

DKSH; Johor; On-site; MYR 60,000 - 80,000; Full time

Job summary

DKSH in Malaysia seeks a Sales professional to manage the Pharmacy channel for supplements, medicines, OTC, and medical devices. You will support day-to-day operations, help achieve sales targets, and coordinate with internal teams for timely delivery and customer satisfaction.

The role requires a science/medical qualification, 1+ year in a similar role, strong communication and MS Office skills, and willingness to travel across multiple areas.

Qualifications

• Degree or professional qualification in a Science or Medical-related discipline.
• Minimum 1 year of experience in a similar role.
• Foundational knowledge of the industry, market, competitors, customers, products, and services, and selling techniques.
• Basic knowledge of regulatory requirements applicable to products within assigned territories, including handling procedures, shelf life, and warranties.
• Strong communication and negotiation skills with a good command of English, both written and spoken.
• Proficiency in Microsoft Office productivity tools including Excel, Word, and PowerPoint.
• Willingness to travel outstation and cover multiple areas as required.

Responsibilities

• Support management in controlling day-to-day operating expenditures.
• Provide input to medical sales plans and implement actions to achieve sales targets.
• Track progress against KPIs and sales plans; review daily activities.
• Call or visit existing and prospective customers to solicit orders, demonstrations and quotations.
• Conduct product demonstrations and emphasize saleable features and customer benefits.
• Prepare quotations, tender prices, delivery and commercial terms in accordance with company policies.
• Report on activities and products of competitors.
• Record sales data for reporting and CRM; maintain customer data.
• Execute continuous improvement activities to enhance sales processes and customer satisfaction.
• Maintain a log of customer complaints and follow up on issues.
• Respond to customer orders and queries; inform about promotions and new/upgraded products.
• Coordinate with internal stakeholders to ensure timely delivery or installation of products/systems.
• Support internal stakeholders in developing relationships with key customers.

Skills

Communication skills

Negotiation

English proficiency

MS Office

Customer relationship

Sales planning

Education

Science/Medical degree

Tools

Microsoft Excel

Microsoft Word

PowerPoint

Job description

About The Role

The incumbent works closely with the Sales Manager in managing the Pharmacy channel for supplements/medicines/OTC/medical devices related products.

What You Will Deliver

Support superior in managing day-to-day operating expenditures against operating budgets to ensure efficient usage of resources.

• Provide input to medical sales plans based on experience. Implement action plans to achieve sales targets for assigned businesses/territories.
• Track self/team progress against key performance indicators and sales plans. Prioritize and review daily sales activities performed.
• Call/visit existing and prospective customers to solicit orders, gain demonstrations and quotation opportunities.
• Conduct product demonstrations and emphasize saleable features/customer benefits.
• Prepare quotation/tender prices, delivery and commercial terms in accordance with company policies.
• Report on the activities and products of the competitors.
• Record sales data for reporting and tracking purposes. Maintain relevant customer data in appropriate customer relationship management databases.
• Execute continuous improvement activities to enhance sales processes, sales plans, customer satisfaction, etc. to improve sales targets.
• Maintain a customer complaints/issues log and follow up on customer issues.
• Respond to customer orders and queries. Inform current and prospective customers of promotions and new/upgraded products.
• Work with internal stakeholders to ensure timely delivery or installation of products/systems.
• Support internal stakeholders in relationship development with key customers.

What You Bring

• Degree or professional qualification in a Science or Medical-related discipline
• Minimum 1 year of experience in a similar role
• Foundational knowledge and understanding of the industry, market, competitors, customers, products, services, and selling techniques
• Basic knowledge of regulatory requirements applicable to products within assigned territories, including handling procedures, shelf life, and warranties
• Strong communication and negotiation skills with a good command of English, both written and spoken
• Proficiency in Microsoft Office productivity tools including Excel, Word, and PowerPoint
• Willingness to travel outstation and cover multiple areas as required

Why Join DKSH

At DKSH, we help companies grow in Asia and enable people to perform at their best. You will be part of an organization that values accountability, collaboration, and long-term partnerships. We offer a dynamic environment where your contributions are visible and where you can build a meaningful career in Sales.