Senior Product Specialist

DKSH Malaysia Sdn Bhd; Johor Bahru; On-site; MYR 60,000 - 90,000; Full time

Job summary

DKSH Malaysia Sdn Bhd invites applications for Senior Product Specialist / Product Specialist (Medical Sales) to drive sales performance and deepen customer engagement across assigned territories. You will rely on disciplined territory management, product knowledge, and robust relationships with healthcare professionals and institutions.

The role emphasizes achieving sales targets, conducting compelling product demonstrations, and delivering excellent customer service while navigating regulatory

Qualifications

• Degree or professional qualification in a Science- or Medical-related discipline, with a minimum of one year of experience in a similar role.
• Basic knowledge of the industry, market, competitors, customers, products, and services, with sound selling skills.
• Basic knowledge of regulatory requirements for products within assigned territories, including handling procedures, shelf life, and warranties.
• Willingness to travel outstation and coverage across multiple areas as required.
• Strong communication and negotiation skills with the ability to engage and influence healthcare stakeholders.
• Proficiency in Microsoft Excel, Word, and PowerPoint.
• Good command of English, both written and spoken.

Responsibilities

• Contribute to the development of medical sales plans and implement action plans to achieve and exceed sales targets for assigned territories.
• Track progress against KPIs and sales plans, prioritizing daily activities to maximize productivity and impact.
• Engage existing and prospective customers through calls and visits to solicit orders, secure demonstrations, and develop quotations.
• Conduct product demonstrations that highlight features and customer benefits.
• Prepare quotation and tender prices, delivery terms, and commercial terms in line with company policies.
• Monitor competitor activities and product developments to inform sales strategy and maintain competitive positioning.
• Record sales data accurately for reporting and CRM databases.
• Respond promptly to customer orders and queries, informing customers of promotions and new products.
• Maintain a customer complaints log and follow up to ensure timely resolution and satisfaction.
• Execute continuous improvement activities to enhance sales processes and customer experience.
• Work with internal stakeholders to ensure timely delivery or installation of products and systems.
• Support management of day-to-day operating expenditures against budgets.

Job description

The Senior Product Specialist / Product Specialist (Medical Sales) drives sales performance and customer engagement for assigned medical products and territories within DKSH's Healthcare business. This role makes a meaningful contribution to DKSH's mission of enriching lives by connecting healthcare professionals and institutions with innovative medical solutions through disciplined territory management, expert product knowledge, and strong customer relationships.

What You Will Deliver

• Contribute to the development of medical sales plans and implement targeted action plans to achieve and exceed sales targets for assigned businesses and territories
• Track progress against Key Performance Indicators (KPIs) and sales plans, prioritizing and reviewing daily sales activities to maximize productivity and impact
• Engage existing and prospective customers through calls and visits to solicit orders, secure product demonstrations, and develop quotation opportunities
• Conduct compelling product demonstrations that highlight saleable features and communicate clear, relevant customer benefits
• Prepare quotation and tender prices, delivery terms, and commercial terms in accordance with company policies
• Monitor and report on competitor activities and product developments to inform sales strategy and maintain competitive positioning
• Record sales data accurately for reporting and tracking purposes, maintaining up-to-date customer information in Customer Relationship Management (CRM) databases
• Respond promptly to customer orders and queries, proactively informing current and prospective customers of promotions and new or upgraded products
• Maintain a customer complaints and issues log, following up diligently to ensure timely resolution and sustained customer satisfaction
• Execute continuous improvement activities to enhance sales processes, sales plans, and customer experience in support of sales target achievement
• Work with internal stakeholders to ensure timely delivery or installation of products and systems
• Support internal stakeholders in building and strengthening relationships with key customers
• Support the management of day-to-day operating expenditures against operating budgets to ensure efficient use of resources

What You Bring

• Degree or professional qualification in a Science- or Medical-related discipline, with a minimum of one year of experience in a similar role
• Basic knowledge and understanding of the industry, market, competitors, customers, products, and services, with sound selling skills
• Basic knowledge of regulatory requirements for products within assigned territories, including handling procedures, shelf life, and warranties
• Willingness to travel outstation and provide coverage across multiple areas as required
• Strong communication and negotiation skills with the ability to engage and influence healthcare stakeholders
• Proficiency in Microsoft Excel, Word, and PowerPoint
• Good command of English, both written and spoken

Why Join DKSH

At DKSH, we help companies grow in Asia and enable people to perform at their best. You will be part of an organization that values accountability, collaboration, and long-term partnerships. We offer a dynamic environment where your contributions are visible and where you can build a meaningful career in Sales.