Product Specialist

DKSH Malaysia Sdn Bhd; Ipoh; On-site; MYR 45,000 - 89,000; Full time

Job summary

DKSH Malaysia Sdn Bhd’s Healthcare division seeks a Product Specialist to drive sales performance and customer engagement for assigned healthcare products and territories. You will manage territory plans, promote products, and build strong relationships with healthcare channels.

This role requires minimum education qualifications, at least one year in healthcare sales, and proficiency in Excel, Word, and PowerPoint.

Qualifications

• Minimum SPM or Diploma; degree in Allied Health advantageous.
• At least 1 year of healthcare sales experience.
• Knowledge of industry, market, competitors, customers, products, and services with selling skills.
• Regulatory knowledge for products in territory, including handling procedures, shelf life, and warranties.
• Strong communication and negotiation skills to engage healthcare customers effectively.
• Proficiency in MS Office; good command of English.

Responsibilities

• Drive sales via calls and demos; solicit orders and quotes.
• Prepare quotations and terms per company policies.
• Track progress against KPIs and sales plans.
• Maintain customer data in CRM and report activities.
• Coordinate with internal stakeholders for timely delivery.
• Support relationship development with key customers.
• Promote products and communicate promotions/new introductions.
• Handle customer complaints and follow up.

Skills

Sales experience

Customer relationships

Negotiation skills

Product promotion

Microsoft Office

English proficiency

Education

Diploma in Allied Health

SPM

Tools

CRM software

Job description

The Product Specialist drives sales performance and customer engagement for assigned healthcare products and territories within DKSH's Healthcare business. This role contributes to overall business growth through disciplined territory management, effective product promotion, and the cultivation of strong customer relationships across assigned healthcare channels.

Support superior in managing day-to-day operating expenditures against operating budgets to ensure efficient usage of resources.

• Provide input to medical sales plans based on experience. Implement action plans to achieve sales targets for assigned businesses/territories.
• Track self/team progress against key performance indicators and sales plans. Prioritize and review daily sales activities performed.
• Call/visit existing and prospective customers to solicit orders, gain demonstrations and quotation opportunities.
• Conduct product demonstrations and emphasize saleable features/customer benefits.
• Prepare quotation/tender prices, delivery and commercial terms in accordance with company policies.
• Report on the activities and products of the competitors.
• Record sales data for reporting and tracking purposes. Maintain relevant customer data in appropriate customer relationship management databases.
• Execute continuous improvement activities to enhance sales processes, sales plans, customer satisfaction, etc. to improve sales targets.
• Maintain a customer complaints/issues log and follow up on customer issues.
• Respond to customer orders and queries. Inform current and prospective customers of promotions and new/upgraded products.
• Work with internal stakeholders to ensure timely delivery or installation of products/systems.
• Support internal stakeholders in relationship development with key customers.

• Minimum Malaysian Certificate of Education (SPM) or Diploma; a Degree in an Allied Health programme is an added advantage
• Minimum one year of working experience in healthcare sales
• Basic knowledge and understanding of the industry, market, competitors, customers, products, and services, with sound selling skills
• Basic knowledge of regulatory requirements for products within assigned territories, including handling procedures, shelf life, and warranties
• Strong communication and negotiation skills with the ability to engage and influence healthcare customers effectively
• Proficiency in Microsoft Excel, Word, and PowerPointGood command of English, both written and spoken

At DKSH, we help companies grow in Asia and enable people to perform at their best. You will be part of an organization that values accountability, collaboration, and long-term partnerships. We offer a dynamic environment where your contributions are visible and where you can build a meaningful career in Sales.

DKSH’s purpose is to enrich people’s lives. For nearly 160 years, we have been marketing, selling, and distributing high-quality products and brands for multinational and Fortune 500 companies. Through our Business Units Consumer Goods, Healthcare, Performance Materials, and Technology, we deliver sustainable growth for our partners. We contribute to improving the quality of life for our employees and people in the local communities in which we operate. Headquartered in Switzerland, DKSH is publicly listed and operates in 36 markets across Asia Pacific, Europe, and North America. We employ over 29,000 specialists and produced net sales of CHF 11.1 billion in 2023.