Product Specialist

DKSH; Petaling Jaya; On-site; MYR 60,000 - 90,000; Full time

Job summary

DKSH in Malaysia seeks a Senior Product Specialist / Product Specialist (Medical Sales) to drive uptake and sales of assigned medical products across private and government hospitals, GP clinics and pharmacies. You will engage healthcare professionals through disciplined territory management and product detailing.

The role requires strong communication, negotiation skills, and proficiency with MS Office. Travel across multiple areas is expected to support sales targets and customer relationships.

Qualifications

• Degree or professional qualification in a Science- or Medical-related discipline; minimum one year of experience in a similar role
• Familiarity with industry, market, competitors, customers, products and services; strong selling skills
• Understanding regulatory requirements for products in assigned territories, including handling procedures, shelf life and warranties
• Willingness to travel outstation and cover multiple areas as required
• Excellent communication and negotiation skills to engage healthcare stakeholders effectively
• Proficiency in Microsoft Excel, Word and PowerPoint
• Strong English language skills, both written and spoken

Responsibilities

• Drive uptake of assigned medical products through product promotion, scientific detailing and CME programmes for HCPs
• Develop medical sales plans for territories based on market insights and direction from marketing
• Track progress against KPIs and sales plans; regularly review sales activities with your superior
• Conduct customer calls and visits to provide product updates, collect orders and support enlistment in clinics and hospitals
• Gather market intelligence on competitor activities and share insights with marketing and sales leadership
• Submit timely and accurate sales reports per requirements
• Maintain and update CRM databases; identify customer potential and ensure data accuracy
• Execute continuous improvement activities to enhance sales processes and customer satisfaction
• Maintain a log of customer complaints and issues and ensure timely resolution
• Respond promptly to orders and queries; inform customers of promotions and new products
• Collaborate with internal stakeholders to ensure timely delivery or installation of products and support relationship development with key customers

Skills

Communication

Negotiation

MS Office

Excel

PowerPoint

English proficiency

Education

Science/Medical degree

Tools

CRM software

Job description

The Senior Product Specialist / Product Specialist (Medical Sales) drives the uptake and sales performance of assigned medical products across private and government hospitals, General Practitioner (GP) clinics, and pharmacies within DKSH's Healthcare business. This role contributes to DKSH's mission of enriching lives by connecting healthcare professionals and institutions with high-quality medical solutions through disciplined territory management and meaningful customer engagement

What You Will Deliver

• Drive uptake of assigned medical products within territories through product promotion, scientific detailing, and the organization of Continuing Medical Education (CME) programmes for Healthcare Professionals (HCPs)
• Develop medical sales plans for territories based on market insights and direction from marketing, ensuring timely and effective execution of agreed sales activities
• Track progress against Key Performance Indicators (KPIs) and sales plans, regularly prioritizing and reviewing sales activities with the superior as required
• Conduct customer calls and visits to provide product updates, collect orders, and support the enlistment of products in clinics and hospitals, detailing product features and emphasizing customer benefits in line with marketing strategies
• Gather market intelligence on competitor activities and share relevant insights with marketing and sales leadership to support strategic decision-making
• Submit timely and accurate sales reports in accordance with requirements set by the superior
• Maintain and continuously update relevant customer data in appropriate Customer Relationship Management (CRM) databases, identifying customer potential and ensuring data accuracy
• Execute continuous improvement activities to enhance sales processes, sales plans, and customer satisfaction in support of sales target achievement
• Maintain a customer complaints and issues log, following up diligently to ensure timely resolution and closure
• Respond promptly to customer orders and queries, proactively informing current and prospective customers of promotions and new or upgraded products
• Work with internal stakeholders to ensure timely delivery or installation of products and systems, and support relationship development with key customers

What You Bring

• Degree or professional qualification in a Science- or Medical-related discipline, with a minimum of one year of experience in a similar role
• Basic knowledge and understanding of the industry, market, competitors, customers, products, and services, with sound selling skills
• Basic knowledge of regulatory requirements for products within assigned territories, including handling procedures, shelf life, and warranties
• Willingness to travel outstation and provide coverage across multiple areas as required
• Strong communication and negotiation skills with the ability to engage and influence healthcare stakeholders effectively
• Proficiency in Microsoft Excel, Word, and PowerPoint
• Good command of English, both written and spoken

Why Join DKSH

At DKSH, we help companies grow in Asia and enable people to perform at their best. You will be part of an organization that values accountability, collaboration, and long-term partnerships. We offer a dynamic environment where your contributions are visible and where you can build a meaningful career in Sales.