Senior Process Improvement & Assurance Lead

CGS International Securities Malaysia; Kuala Lumpur; On-site; MYR 180,000 - 260,000; Full time

Job summary

CGS International Securities Malaysia is seeking a Senior Process Improvement Lead to drive end-to-end business process reviews across the CGSI footprint, identifying opportunities to improve efficiency, strengthen controls and reduce operational risk.

You will lead structured opportunity identification via workshops, data analysis, and stakeholder engagement, ensuring initiatives deliver expected benefits on time and within governance standards.

Qualifications

• Bachelor’s or master’s degree in engineering / data analytics or related fields.
• At least 10 years experienced in business process and controls review.
• Strong knowledge in conducting business process workshop and review.
• Strong analytical and problem-solving capabilities.
• Ability to prepare clear, well-written documents and conduct oral presentations.
• Ability to interview and facilitate focused group discussions and build consensus across the enterprise.

Responsibilities

• Lead end-to-end business process reviews across the CGSI footprint, identifying opportunities to improve efficiency, strengthen controls, enhance service delivery, reduce operational risk and support strategic business objectives.
• Drive structured opportunity identification through workshops, stakeholder engagement, data analysis and bottom-up ideation.
• Assess existing processes, workflows, systems, controls, turnaround times, resource utilization and pain points.
• Ensure assigned reviews and initiatives are delivered at the expected quality standard, within agreed timelines, and in accordance with governance requirements.
• Collaborate with business units, technology, operations, risk, finance, compliance, and other stakeholders to design fit-for-purpose solutions and drive successful implementation of improvements.
• Monitor implementation progress, track action items, elevate delays or key risks and ensure accountability for outcomes including efficiency gains and cost optimization.
• Provide clear, concise, and data-driven reporting to management on findings, root causes, recommendations, implementation status and realized benefits.
• Lead, mentor, and coach team members in applying structured process improvement methodologies.
• Facilitate calibration sessions and reviews to validate findings and support timely decision-making.

Skills

Process mapping

Root cause analysis

Stakeholder facilitation

Data analysis

Documentation

Presentation skills

Education

Engineering/Data Analytics degree

Job description

CGS International Securities Malaysia is seeking a Senior Process Improvement Lead to drive end-to-end business process reviews across the CGSI footprint, identifying opportunities to improve efficiency, strengthen controls and reduce operational risk.

You will lead structured opportunity identification via workshops, data analysis, and stakeholder engagement, ensuring initiatives deliver expected benefits on time and within governance standards.