Associate Director (Business Process & Assurance)

CGS International Securities Malaysia; Kuala Lumpur; On-site; MYR 180,000 - 260,000; Full time

Job summary

CGS International Securities Malaysia is seeking a Senior Process Improvement Lead to drive end-to-end business process reviews across the CGSI footprint, identifying opportunities to improve efficiency, strengthen controls and reduce operational risk.

You will lead structured opportunity identification via workshops, data analysis, and stakeholder engagement, ensuring initiatives deliver expected benefits on time and within governance standards.

Qualifications

• Bachelor’s or master’s degree in engineering / data analytics or related fields.
• At least 10 years experienced in business process and controls review.
• Strong knowledge in conducting business process workshop and review.
• Strong analytical and problem-solving capabilities.
• Ability to prepare clear, well-written documents and conduct oral presentations.
• Ability to interview and facilitate focused group discussions and build consensus across the enterprise.

Responsibilities

• Lead end-to-end business process reviews across the CGSI footprint, identifying opportunities to improve efficiency, strengthen controls, enhance service delivery, reduce operational risk and support strategic business objectives.
• Drive structured opportunity identification through workshops, stakeholder engagement, data analysis and bottom-up ideation.
• Assess existing processes, workflows, systems, controls, turnaround times, resource utilization and pain points.
• Ensure assigned reviews and initiatives are delivered at the expected quality standard, within agreed timelines, and in accordance with governance requirements.
• Collaborate with business units, technology, operations, risk, finance, compliance, and other stakeholders to design fit-for-purpose solutions and drive successful implementation of improvements.
• Monitor implementation progress, track action items, elevate delays or key risks and ensure accountability for outcomes including efficiency gains and cost optimization.
• Provide clear, concise, and data-driven reporting to management on findings, root causes, recommendations, implementation status and realized benefits.
• Lead, mentor, and coach team members in applying structured process improvement methodologies.
• Facilitate calibration sessions and reviews to validate findings and support timely decision-making.

Skills

Process mapping

Root cause analysis

Stakeholder facilitation

Data analysis

Documentation

Presentation skills

Education

Engineering/Data Analytics degree

Job description

• Lead end-to-end business process reviews across the CGSI footprint, identifying opportunities to improve efficiency, strengthen controls, enhance service delivery, reduce operational risk and support strategic business objectives.
• Drive structured opportunity identification through workshops, stakeholder engagement, data analysis and bottom-up ideation.
• Assess existing processes, workflows, systems, controls, turnaround times, resource utilization and pain points.
• Ensure assigned reviews and initiatives are delivered at the expected quality standard, within agreed timelines, and in accordance with established performance targets, governance requirements, and management expectations.
• Collaborate with business units, technology, operations, risk, finance, compliance, and other relevant stakeholders to design fit-for-purpose solutions, secure alignment, resolve issues and drive successful implementation of agreed improvements.
• Monitor implementation progress, track action items, elevate delays or key risks and ensure accountability for delivery of committed outcomes, including efficiency gains, productivity improvements, control enhancements, cost optimization and sustainable benefits realization.
• Provide clear, concise, and data-driven reporting to management on review findings, key observations, root causes, recommendations, implementation status, risks and realized benefits.
• Lead, mentor, and coach team members in applying structured process improvement methodologies, including process mapping, root cause analysis, value stream assessment, control review, stakeholder facilitation, documentation and benefits tracking.
• Facilitate calibration sessions, working groups and review discussions with internal stakeholders to validate findings, align on recommendations and support timely decision-making.
• Promote a continuous improvement mindset by challenging existing ways of working, encouraging practical innovation and identifying opportunities for reengineering, automation, digitalization, standardization and economies of scale across the Group.
• Contribute to the development and maintenance of BPA frameworks, review templates, dashboards, governance materials and standard operating practices to strengthen consistency, transparency and execution discipline.

Educational Qualifications & Years of Relevant Experience

• Bachelor’s or master’s degree in engineering / data analytics or related fields.
• At least 10 years experienced in business process and controls review.
• Strong knowledge in conducting business process workshop and review.
• Strong analytical and problem-solving capabilities.
• Ability to prepare clear, well-written documents such as briefings, requirements documents, and white papers and conduct oral presentations.
• Ability to interview and facilitate focused group discussions as well as work collaboratively and build consensus across the enterprise.

Personal Attributes

• Strong interpersonal skills in managing and handling internal and external stakeholders.
• Ability to convince and influence stakeholders to enable the Group’s objectives to be a leading world-class investment bank in Asia.

*Only shortlisted candidates will be contacted.