Senior Process Excellence Manager

QI Group; Petaling Jaya; On-site; MYR 120,000 - 180,000; Full time

Job summary

QI Group is seeking an experienced Business Process Assistant Manager to lead process excellence, policy management, and governance initiatives across the organization from Petaling Jaya. The role focuses on standardization, efficiency, and continuous improvement while embedding governance frameworks and regulatory alignment.

You will partner with stakeholders across functions to identify improvements, develop best practices, and drive operational excellence through technology-enabled solutions.

Qualifications

• Bachelor's Degree in Business, Finance, Accounting, Engineering, Computer Science, Information Technology, or a related discipline.
• Minimum 7 years of experience in business process management, governance, operational excellence, continuous improvement, project management, or related areas.
• Proven experience developing and managing SOPs, policies, governance frameworks, and process documentation.
• Experience leading cross-functional initiatives and organizational improvement programs.
• Strong knowledge of process analysis, workflow mapping, process documentation, and business process improvement methodologies.
• Proficiency in Microsoft Office applications, SharePoint, Visio, Canva, and process mapping tools.
• Experience with Lean, Six Sigma, Agile, PMP, or other structured improvement methodologies is an advantage.
• Excellent stakeholder management and influencing skills.
• Strong facilitation, presentation, and communication abilities.
• Proven leadership and team development capabilities.

Responsibilities

• Lead the development, implementation, and maintenance of corporate policies, procedures, and governance frameworks.
• Manage the end-to-end review and enhancement of policies and Standard Operating Procedures (SOPs).
• Provide guidance and support to business units in developing and improving policies, procedures, and operational controls.
• Ensure governance practices remain current, effective, and aligned with business and regulatory requirements.
• Analyze existing business processes and identify opportunities to improve efficiency, effectiveness, and consistency.
• Drive organization-wide process standardization and best practice adoption.
• Lead continuous improvement initiatives across multiple business functions.
• Challenge traditional ways of working and identify opportunities to leverage technology, automation, and AI to optimize operations.
• Facilitate workshops, process reviews, and stakeholder discussions to gather requirements and improve business processes.
• Develop and monitor key performance indicators (KPIs) and governance metrics.

Skills

Process analysis

Workflow mapping

Governance

Stakeholder management

Facilitation

Presentation skills

Communication

Leadership

Education

Bachelor's Degree in Business, Finance, Accounting, Engineering, Computer Science, Information Technology, or related discipline

Tools

Microsoft Office

SharePoint

Visio

Canva

Job description

QI Group is seeking an experienced Business Process Assistant Manager to lead process excellence, policy management, and governance initiatives across the organization from Petaling Jaya. The role focuses on standardization, efficiency, and continuous improvement while embedding governance frameworks and regulatory alignment.

You will partner with stakeholders across functions to identify improvements, develop best practices, and drive operational excellence through technology-enabled solutions.