Senior Process Improvement & Transformation Lead

Manulife Insurance Berhad; Kuala Lumpur; Hybrid; MYR 180,000 - 260,000; Full time

Job summary

Manulife Insurance Berhad in Kuala Lumpur is seeking a senior Process Improvement Leader to evaluate end-to-end business processes and drive optimization within Operations. The role focuses on improving efficiency, reducing variability, and delivering measurable outcomes.

The position partners with stakeholders across the organization to design and implement technology-enabled improvements, standardize processes, and ensure adoption in a hybrid work environment.

Qualifications

• University degree in any discipline.
• 8+ years of working experience, preferably with deep understanding of insurance operations.
• Experience in planning, designing, and implementing business processes, organizational changes, and technology solutions.
• Strong understanding of local business environments, key processes, and operational risks.
• Ability to work effectively with stakeholders at all levels.

Responsibilities

• Evaluate end-to-end business processes and identify opportunities for improvement and optimization.
• Lead continuous improvement and process transformation initiatives within Operations.
• Identify process gaps, inefficiencies, and root causes, and recommend sustainable solutions.
• Facilitate business requirements and support the implementation of technology-enabled improvements.
• Partner with stakeholders to ensure solutions meet operational and business objectives.
• Drive process standardization, simplification, and adoption of industry best practices.
• Support organizational change and ensure successful implementation and adoption of new processes and solutions.
• Monitor improvement initiatives and assess their effectiveness in delivering intended business outcomes.

Skills

Process improvement

Stakeholder management

Business analysis

Project management

Education

Bachelor's degree

Tools

Microsoft Office

Power Platform

CoPilot

Job description

Manulife Insurance Berhad in Kuala Lumpur is seeking a senior Process Improvement Leader to evaluate end-to-end business processes and drive optimization within Operations. The role focuses on improving efficiency, reducing variability, and delivering measurable outcomes.

The position partners with stakeholders across the organization to design and implement technology-enabled improvements, standardize processes, and ensure adoption in a hybrid work environment.