Policy Servicing, Manager

MSIG Insurance (Malaysia) Bhd Registration No; Kuala Lumpur; On-site; MYR 70,000 - 90,000; Full time

Job summary

MSIG Insurance (Malaysia) Bhd is looking for a skilled operational manager to oversee day-to-day operations in Kuala Lumpur. The role requires managing subordinates, analyzing performance indicators, and ensuring compliance with ethical practices.

The ideal candidate will hold a degree or relevant qualification in insurance and have 5-8 years of experience. Strong communication skills and the ability to drive results and solve problems are essential for this position.

Qualifications

• Minimum 5 - 8 years’ experience in the insurance industry in an operational capacity.
• Effective communication in writing, presentation, and interpersonal communication across various levels of seniority.

Responsibilities

• Manage day-to-day operations and coordinate subordinates.
• Conduct continual analysis of Key Performance Indicators.
• Ensure credible client database is maintained.

Skills

Effective communication

Problem solving

Driving results

Education

Degree holder or Professional qualification in insurance

Job description

Responsibilities

• Manage day-to-day operations, coordinate and manage subordinates, facilitate interdepartmental communication and allocate tasks and resources as needed.
• Constant review of work processes, resolve discrepancies and make strategic recommendation for improvement in liaison with the AVP, Business Support & Policy Servicing.
• Conduct continual analysis and evaluation of Key Performance Indicators, Total Turnaround Time, Backlog Planning, Error Measurements and implement corrective actions.
• Ensure credible client database is maintained and ethical practices, code of conduct, policies, rules & regulations are complied.

Job requirement

• Degree holder or Professional qualification in insurance.
• Minimum 5 - 8 years’ experience in the insurance industry in an operational capacity.
• Effective communication in writing, presentation and interpersonal communication across various levels of seniority.
• Driving results, problem solving & managing execution.