Policy Servicing Assistant Manager - Life Insurance

Great Eastern; Kuala Lumpur; On-site; MYR 60,000 - 120,000; Full time

Job summary

Great Eastern Malaysia is seeking an experienced Assistant Manager, Major Alteration, Policy Servicing to join our customer-focused team in Kuala Lumpur.

You will handle policy enquiries and amendments, ensure compliance with company standards, and support disaster recovery and process improvements. Ideal candidates have a degree in relevant fields, FLMI/ACII or equivalent, 3–4 years in life insurance, and strong interpersonal and MS Office skills.

Qualifications

• Degree in Communication, Management, Business Administration or Insurance (minimum).
• FLMI or Diploma in MII or part ACII/AMII preferred.

Responsibilities

• Manage enquiries and amendments on policies.
• Ensure operations run smoothly and within turnaround times.
• Design client retention strategies and contribute to policy conservation.
• Investigate complaints and provide actionable solutions.
• Back up Front Line Customer Service and support Disaster Recovery activities.
• Synchronise policy processing with revised practices.

Skills

Interpersonal skills

Communication skills

MS Office

Education

Degree in Communication/Management/Business Administration or Insurance

FLMI or Diploma in MII/ACII/AMII

Job description

Great Eastern Malaysia is seeking an experienced Assistant Manager, Major Alteration, Policy Servicing to join our customer-focused team in Kuala Lumpur.

You will handle policy enquiries and amendments, ensure compliance with company standards, and support disaster recovery and process improvements. Ideal candidates have a degree in relevant fields, FLMI/ACII or equivalent, 3–4 years in life insurance, and strong interpersonal and MS Office skills.