Senior Operations Manager, FinTech & Digital Assets

Matrixport; Kuala Lumpur; On-site; MYR 120,000 - 180,000; Full time

Job summary

BIT (formerly Matrixport) seeks a results-driven Business Operations professional to manage OTC, Payments and U Card operations in Kuala Lumpur, ensuring smooth business execution and timely issue resolution.

You will monitor KPIs, collaborate with Product, Sales, Operations, Finance, Risk, Compliance and Technology, and drive process improvements to support growth and scalable operations.

Qualifications

• Bachelor's degree in Business, Finance, Economics, or a related field.
• 3+ years of experience in Business Operations, Strategy & Operations, FinTech, Payments, Cards, OTC, Digital Assets, or Financial Services.
• Strong understanding of business operations with ability to manage day-to-day activities and a broader commercial perspective.
• Strong problem-solving skills and the ability to identify issues, prioritize actions, and drive resolution.
• Good commercial and analytical thinking with knowledge of key business drivers.
• Strong ownership, execution, and project management skills; fast-paced environment experience.
• Strong communication and stakeholder management across multiple functions.
• Proficiency in Excel and data analysis; SQL/BI tools a plus.
• Experience in OTC, Payments, U Cards, Digital Assets, or FinTech is preferred.

Responsibilities

• Manage and support day-to-day operations of OTC, Payment, and U Card businesses.
• Monitor revenue, transaction volume, client activity, conversion, and operational efficiency.
• Collaborate with Product, Sales/BD, Operations, Finance, Risk, Compliance, and Technology to resolve issues.
• Develop and improve operational processes, workflows, and coordination mechanisms.
• Lead business initiatives and projects from planning through execution and review.
• Identify opportunities and gaps via data analysis, feedback, and market observations.
• Track market trends and translate insights into actionable improvements.
• Prepare reviews, reports, and ad-hoc analyses for decision-making.
• Support new launches, product enhancements, and strategic initiatives.

Skills

Strong communication

Stakeholder management

Project management

Analytical thinking

Problem solving

Education

Bachelor's degree in Business/Finance/Economics

Tools

Excel

SQL

BI tools

Job description

BIT (formerly Matrixport) seeks a results-driven Business Operations professional to manage OTC, Payments and U Card operations in Kuala Lumpur, ensuring smooth business execution and timely issue resolution.

You will monitor KPIs, collaborate with Product, Sales, Operations, Finance, Risk, Compliance and Technology, and drive process improvements to support growth and scalable operations.