Business Operations Analyst

BIT Official; Kuala Lumpur; On-site; MYR 90,000 - 150,000; Full time

Job summary

BIT Official in Kuala Lumpur is seeking a data-driven Business Operations Analyst to monitor OTC and Payments performance, identify growth opportunities, and deliver actionable insights to leadership. You will collaborate with Product, Sales, Operations, Finance, Risk, Compliance, and Technology teams to drive improvements.

The role requires a Bachelor's degree in Business or Finance, hands-on experience in FinTech/Payments, and strong Excel skills; SQL/BI knowledge is a plus for deeper analysis

Qualifications

• Bachelor's degree in Business, Finance, Economics, or a related field.
• Experience in Business Operations, Strategy & Operations, and Business Analysis.
• FinTech, Payments, OTC, or Financial Services experience.
• Strong analytical, problem-solving, and commercial thinking skills.
• Proactive, hands-on, and able to take ownership of initiatives.
• Strong communication and cross-functional collaboration skills.
• Proficiency in Excel; SQL or BI tools is a plus.
• Experience in OTC, Payments, Digital Assets, or FinTech is preferred.

Responsibilities

• Monitor and analyze the performance of OTC and Payment businesses, including revenue, volume, client activity, conversion, and operational efficiency.
• Identify business growth opportunities, operational gaps, and areas for improvement through data analysis, market research, and business insights.
• Track market trends, competitors, and customer needs, and provide actionable recommendations to support business strategy and management decisions.
• Drive business improvement and growth initiatives from analysis and planning through execution and performance tracking.
• Work closely with Product, Sales/BD, Operations, Finance, Risk, Compliance, and Technology teams to improve business performance and client experience.
• Prepare management reports, dashboards, and ad-hoc analysis to support timely business decisions.
• Proactively identify new ideas and opportunities to help expand and optimize the OTC and Payment businesses.
• Undertake other business-related responsibilities and ad-hoc initiatives as assigned by the business team.

Skills

Analytical thinking

Cross-functional collaboration

Problem solving

Commercial thinking

Ownership

Communication skills

Education

Bachelor's degree in Business, Finance, Economics, or a related field

Tools

Excel

SQL

BI tools

Job description

BIT (formerly Matrixport) is a global digital asset financial services and infrastructure group. Headquartered in Singapore and founded in 2019, BIT bridges traditional finance and digital assets through governance-driven financial services and technology.

The firm manages over US$7 billion in assets and facilitates more than US$7 billion in monthly trading volume. BIT offers services including custody, trading, asset and wealth management, liquidity and financing solutions, and tokenised real-world assets (RWA), serving institutional and professional investors globally.

BIT Group entities maintain a licensed and regulated footprint across Singapore, Hong Kong, Switzerland, the United Kingdom, the United States and Bhutan.

For more information, visit www.bit.com

Why Join Us:

At BIT, we tackle complex problems as a team. We encourage openness and promote transparency, respect, and inclusivity. Every team member is valued and has a voice that can be heard. We are always in search of intellectually curious and entrepreneurial individuals who are keen on making an impact in the crypto ecosystem and in building a better product for the next one billion users.

Job Responsibilities:

• Monitor and analyze the performance of OTC and Payment businesses, including revenue, volume, client activity, conversion, and operational efficiency.
• Identify business growth opportunities, operational gaps, and areas for improvement through data analysis, market research, and business insights.
• Track market trends, competitors, and customer needs, and provide actionable recommendations to support business strategy and management decisions.
• Drive business improvement and growth initiatives from analysis and planning through execution and performance tracking.
• Work closely with Product, Sales/BD, Operations, Finance, Risk, Compliance, and Technology teams to improve business performance and client experience.
• Prepare management reports, dashboards, and ad-hoc analysis to support timely business decisions.
• Proactively identify new ideas and opportunities to help expand and optimize the OTC and Payment businesses.
• Undertake other business-related responsibilities and ad-hoc initiatives as assigned by the business team.

Job Requirements:

• Bachelor's degree in Business, Finance, Economics, or a related field.
• Experience in Business Operations, Strategy & Operations, Business Analysis, FinTech, Payments, OTC, or Financial Services.
• Strong analytical, problem-solving, and commercial thinking skills.
• Good understanding of market trends and business drivers.
• Proactive, hands-on, and able to take ownership of initiatives.
• Strong communication and cross-functional collaboration skills.
• Proficiency in Excel; experience with SQL or BI tools is a plus.
• Experience in OTC, Payments, Digital Assets, or FinTech is preferred.

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