Business Operations Manager

Matrixport; Kuala Lumpur; Sur place; MYR 120 000 - 180 000; Plein temps

Résumé du poste

BIT (formerly Matrixport) seeks a results-driven Business Operations professional to manage OTC, Payments and U Card operations in Kuala Lumpur, ensuring smooth business execution and timely issue resolution.

You will monitor KPIs, collaborate with Product, Sales, Operations, Finance, Risk, Compliance and Technology, and drive process improvements to support growth and scalable operations.

Qualifications

• Bachelor's degree in Business, Finance, Economics, or a related field.
• 3+ years of experience in Business Operations, Strategy & Operations, FinTech, Payments, Cards, OTC, Digital Assets, or Financial Services.
• Strong understanding of business operations with ability to manage day-to-day activities and a broader commercial perspective.
• Strong problem-solving skills and the ability to identify issues, prioritize actions, and drive resolution.
• Good commercial and analytical thinking with knowledge of key business drivers.
• Strong ownership, execution, and project management skills; fast-paced environment experience.
• Strong communication and stakeholder management across multiple functions.
• Proficiency in Excel and data analysis; SQL/BI tools a plus.
• Experience in OTC, Payments, U Cards, Digital Assets, or FinTech is preferred.

Responsabilités

• Manage and support day-to-day operations of OTC, Payment, and U Card businesses.
• Monitor revenue, transaction volume, client activity, conversion, and operational efficiency.
• Collaborate with Product, Sales/BD, Operations, Finance, Risk, Compliance, and Technology to resolve issues.
• Develop and improve operational processes, workflows, and coordination mechanisms.
• Lead business initiatives and projects from planning through execution and review.
• Identify opportunities and gaps via data analysis, feedback, and market observations.
• Track market trends and translate insights into actionable improvements.
• Prepare reviews, reports, and ad-hoc analyses for decision-making.
• Support new launches, product enhancements, and strategic initiatives.

Connaissances

Strong communication

Stakeholder management

Project management

Analytical thinking

Problem solving

Formation

Bachelor's degree in Business/Finance/Economics

Outils

Excel

SQL

BI tools

Description du poste

About BIT:

BIT (formerly Matrixport) is a global digital asset financial services and infrastructure group. Headquartered in Singapore and founded in 2019, BIT bridges traditional finance and digital assets through governance-driven financial services and technology.

The firm manages over US$7 billion in assets and facilitates more than US$7 billion in monthly trading volume. BIT offers services including custody, trading, asset and wealth management, liquidity and financing solutions, and tokenised real-world assets (RWA), serving institutional and professional investors globally.

BIT Group entities maintain a licensed and regulated footprint across Singapore, Hong Kong, Switzerland, the United Kingdom, the United States and Bhutan.

For more information, visit www.bit.com

Job Responsibilities:

• Manage and support the day-to-day operations of OTC, Payment, and U Card businesses, ensuring smooth business execution and timely resolution of operational issues.
• Monitor key business performance metrics, including revenue, transaction volume, client activity, conversion, and operational efficiency, and identify areas requiring attention or improvement.
• Take ownership of business and operational issues, working closely with Product, Sales/BD, Operations, Finance, Risk, Compliance, and Technology teams to drive resolution.
• Develop and improve operational processes, workflows, and internal coordination mechanisms to support business growth and scalability.
• Drive business initiatives and operational projects from planning and coordination through execution, follow-up, and performance review.
• Identify business opportunities, operational gaps, and areas for improvement through business insights, data analysis, customer feedback, and market observations.
• Track market trends, competitors, and customer needs, and translate insights into practical actions and business improvements.
• Prepare business reviews, management reports, and ad-hoc analysis to support business monitoring and decision-making.
• Proactively support new business launches, product enhancements, and other strategic or operational initiatives as required.

Job Requirements:

• Bachelor's degree in Business, Finance, Economics, or a related field.
• 3+ years of experience in Business Operations, Strategy & Operations, FinTech, Payments, Cards, OTC, Digital Assets, or Financial Services.
• Strong understanding of business operations, with the ability to manage day-to-day activities while maintaining a broader commercial perspective.
• Strong problem-solving skills and the ability to independently identify issues, prioritize actions, and drive them through to resolution.
• Good commercial and analytical thinking, with a solid understanding of key business and operational drivers.
• Strong ownership, execution, and project management skills; proactive and comfortable working in a fast-paced environment.
• Strong communication and stakeholder management skills, with experience working across multiple functions.
• Proficiency in Excel and data analysis; experience with SQL or BI tools is a plus.
• Experience in OTC, Payments, U Cards, Digital Assets, or FinTech is preferred.

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