Senior Operations Executive

System Care Sdn Bhd; Kuala Lumpur; On-site; MYR 40,000 - 60,000; Full time

Job summary

System Care Sdn Bhd, based in Kuala Lumpur, seeks an experienced Operations Executive to plan and mobilize cleaning teams, supervise supervisors, and ensure daily, weekly and monthly schedules are executed to the highest standard.

You will monitor safety, hygiene, and chemical handling, prepare monthly client reports, and strive to meet KPIs while coordinating with clients across Klang Valley. A Diploma or higher and 5+ years in housekeeping operations are required.

Qualifications

• Minimum of Diploma or higher.
• Minimum of 5 years of relevant work experience.
• Good knowledge in housekeeping processes and procedures.
• Attention to detail and resourcefulness.
• Able to work independently and collaborate with the team.
• Strong leadership and interpersonal skills.
• Excellent communication in Bahasa Melayu and English.
• Knowledge of safe handling of chemicals, including dilution and storage.
• Experience in machine handling and first-level troubleshooting.
• Knowledge of HSE is advantageous.
• Able to travel within Klang Valley.

Responsibilities

• Recruit and deploy manpower for new projects.
• Prepare and present project mobilization plans for new clients.
• Oversee demobilisation at contract end.
• Prepare daily, weekly, and monthly cleaning schedules.
• Train Supervisors to follow schedules and SOPs.
• Conduct regular inspections and cleaning audits at client sites.
• Maintain high standards of cleanliness and hygiene.
• Meet clients monthly and prepare meeting summaries.
• Meet and exceed client expectations and requirements.
• Ensure compliance with safety and sanitation policies.
• Monitor staff grooming, discipline and performance.
• Submit weekly reports to Operations Manager.
• Achieve KPIs and operations objectives.
• Prepare and submit monthly client reports.
• Mobilize manpower as needed.
• Brief and train cleaning crew on SOPs and hygiene standards.
• Ensure cleaning equipment is functional and well maintained.
• Maintain records of chemical inventories and movements.
• Respond promptly to issues and escalate when needed.
• Attend site visits for prospective clients.

Skills

Leadership

Interpersonal skills

Communication

Detail-oriented

Independent worker

Education

Diploma or higher

Tools

Microsoft Office

Job description

To recruit and deploy manpower for new projects.

To prepare and present project mobilization plan for new clients.

To oversee demob exercise for end of contract.

To prepare work schedule for daily, weekly, and monthly cleaning tasks.

To train and ensure Supervisors adhere to the work schedules.

To conduct regular inspections and perform cleaning audits at clients’ premises.

To maintain a high standard of cleanliness and hygiene at clients’ premises.

To meet key customers monthly and prepare meeting summary.

To meet and exceed clients’ expectations and requirements

To ensure compliance with safety and sanitation policies in all areas.

To monitor staff grooming, discipline and performance.

To meet and submit reports to superior/Operations Manager on a weekly basis.

To achieve KPI and meet operations objectives.

To prepare and submit monthly reports to clients.

To monitor and mobilize manpower as necessary.

To brief and train cleaning crew on cleaning SOP, tidiness, and hygiene standards.

To check that all cleaning equipment is functional, clean, well maintained and properly stored.

To ensure adequate supply of chemicals and keep proper record on movement of cleaning inventories.

To respond to concerns and requests with a sense of urgency and take necessary corrective action including timely follow-up, and to elevate major issues/challenges to superior for immediate actions.

To attend site visits for prospective clients.

Job Requirements

The candidate must possess a minimum of Diploma or higher.

You must have a minimum of 5 years of relevant work experience.

Good knowledge in housekeeping processes and procedures.

You possess a fine attention to detail and is a resourceful person.

Able to work independently and collaborate with the team as necessary.

Good leadership and interpersonal skills.

Strong communication skills in Bahasa Melayu and English.

Good practical knowledge in safe handling of chemicals, including dilution method and proper storage.

Experienced in machine handling and first level trouble shooting.

Good knowledge of HSE would be an added advantage.

Able to work independently and travel within Klang Valley.

Office is located at Kuchai Lama, Kuala Lumpur.

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Your application will include the following questions:

• Which of the following statements best describes your right to work in Malaysia?
• What's your expected monthly basic salary?
• Which of the following types of qualifications do you have?
• How many years' experience do you have as an Operations Executive?
• Do you have professional housekeeping experience?
• Which of the following languages are you fluent in?
• Do you possess or have access to your own transportation?
• Which of the following Microsoft Office products are you experienced with?
• How much notice are you required to give your current employer?
• Do you have experience completing ad hoc and month end reporting?

System Care Sdn Bhd (since 1988) is an established commercial cleaning and maintenance services company based in Kuala Lumpur. The company aspires to be the leading player in the industry and would welcome dedicated and passionate people to join and grow together.

The range of professional services include:

2. Carpet & Upholstery Cleaning

3. Floor Polishing

4. Swimming Pool Maintenance

5. Landscaping Services including design, build and maintain.

6. Building Facade & Window Cleaning

We serve clients from various industries within Malaysia including retail & malls, commercial & residential buildings, factories, warehouses, education, offices etc.

To help fast track investigation, please include here any other relevant details that prompted you to report this job ad as fraudulent / misleading / discriminatory / salary below minimum wage.

What can I earn as an Operations Executive