Senior Executive - Operations

Desaru Development Holdings One Sdn Bhd (Desaru Coast); Desaru; On-site; MYR 56,000 - 89,000; Full time

Job summary

Desaru Development Holdings One Sdn Bhd (Desaru Coast) seeks an Operations Executive to oversee facilities, tenant relations, and commercial management. You will coordinate tenancy docs, monitor receivables, and liaise with vendors to ensure high standards of maintenance and safety.

The role requires 4–6 years in facilities or engineering ops, a relevant diploma or degree, and strong BM/EN communication. Join Desaru Coast, a premier integrated destination resort with hotels, a waterpark, golf

Qualifications

• Diploma or degree in Business Administration / Facilities Management / Property Management or related field.
• 4–6 years in facilities, building maintenance or engineering operations.
• 2+ years in a supervisory role.
• Experience dealing with suppliers, vendors and contractors.
• Strong written and spoken Bahasa Malaysia and English.

Responsibilities

• Maintain tenant/outlet database and liaise with tenants on maintenance and operational needs.
• Prepare, review and renewal of tenancy agreements with leasing/legal teams.
• Coordinate and support rental and utility billing, including aging reports.
• Oversee preventive maintenance, safety, and security operations with FM and vendors.
• Support audits and provide ad-hoc operational tasks.

Skills

Facilities management

Vendor management

Supervisory role

Bilingual BM/EN

Education

Diploma/ Degree in Facilities Management

Job description

Ensuring that the facilities operations adhere to standard operating procedure, and always aligned with company best practise.

Supporting the commercial and revenue performance of the facility through effective tenant management, prospecting, and receivables monitoring.

Liaising with all contracted suppliers and service providers in regards to maintenance and upkeep of all facilities.

Ensuring duties are completed accurately and delivered with high quality and in a timely manner.

Job Descriptions:

1. Tenant, Administrative & Commercial Management

Assist in maintaining and updating the tenant/outlet database (retail, F&B, and other commercial operators) on a monthly basis, in both manual and digital formats.

Serve as the primary liaison between Management and tenants/outlet operators on matters relating to maintenance, facility usage, operational requirements, and feedback.

Draft and distribute official communications, including notices, memos, and circulars, to tenants/occupants.

Maintain accurate and complete operational documentation, including inspection reports, service logs, tenancy records, utility records, and other relevant documents.

Assist in the preparation, review, and renewal of Tenancy Agreements (TA) for retail, F&B, and other commercial tenants, in coordination with the leasing/commercial and legal teams.

Coordinate and support prospect arrangements, including site visits, viewings, and meetings with prospective tenants or retailers, to support new leasing opportunities.

Monitor unit/lot allocation and occupancy status for invoicing and reporting purposes, and provide operational input on lease renewals and rental rate reviews.

Monitor and track rental and other receivables aging; prepare monthly aging reports and elevate overdue accounts to HOD and Finance for follow-up and recovery action.

Prepare and submit monthly reports to HOD covering tenant matters and occupancy.

2. Utility Management & Billing Coordination

Coordinate the recording and tracking of utility meter readings (electricity, water, etc.) for all tenants/outlets, with support from FM, and ensure timely submission to Finance before the billing cut-off date.

Ensure the accuracy and timeliness of rental and utility-related information and documentation in accordance with Tenancy Agreement (TA) and applicable billing requirements.

Coordinate with Finance on rental and utility billing, collection, and aging, and follow up with tenants on outstanding amounts as required.

Provide monthly rental and utility billing, collection, and aging status reports to HOD.

3. Facility, Safety & Security Operations

Assist in coordinating preventive maintenance, facility improvement, and maintenance requests with FM team and relevant departments, including tracking and follow-up of MRFs and work completion.

Liaise with FM team on maintenance matters and coordinate with relevant vendors/contractors as required, including HVAC, plumbing, electrical, sanitation, and F&B-related services.

Coordinate tenant fit-out and renovation activities with HSE, FM, and other relevant departments to ensure compliance with operational, safety, and facility requirements.

Coordinate with HSE on safety inspections, fire safety checks, emergency drills, safety risks, incidents, and follow-up on corrective actions.

Monitor vendor and contractor compliance with safety requirements, permits, and internal protocols, and support the monitoring of on-site activities.

Record and elevate maintenance, safety, incident, and near-miss matters to HOD and relevant departments, and maintain the required records and reports.

4. Facility Enhancement & Improvement

Prepare supporting documents, memos, and proposals for facility upgrades, enhancement works, process and operational improvements.

Consolidate feedback from tenants and stakeholders to identify improvement areas and recommend cost-effective and sustainable improvements for facility and common areas.

5. General & Ad-Hoc Responsibilities

Assist during internal and external audits to support departmental compliance.

Provide ad-hoc operational support as required, with prior approval from HOD, except in emergency or crisis situations.

Perform other responsibilities or tasks as assigned by the superior to support departmental goals and operational efficiency.

Requirements

Diploma or Degree in Business Administration / Facilities Management / Property Management or other related fields.

Understanding of building systems, maintenance procedures, and safety regulations.

At least 4–6 years of experience in facilities, building maintenance or engineering operations, with at least 2 years in a supervisory role.

Experience in dealing and managing suppliers, vendors and contractors.

Good written and spoken Bahasa Malaysia and English.

Possess good problem-solving skills and ability to handle operational issues effectively.

Has sense of urgency, organised and attention to details.

A self-starter as well as a team player.

Pleasant personality and customer service oriented.

Ability to work in a fast-paced operational environment.

Desaru Coast is an integrated destination resort comprising globally renowned hotels and resorts, one of the world’s biggest waterparks, a conference centre, a 45-hole golf course, and a 23-acre retail and lifestyle village.

Desaru Coast is an integrated destination resort comprising globally renowned hotels and resorts, one of the world’s biggest waterparks, a conference centre, a 45-hole golf course, and a 23-acre retail and lifestyle village.

To help fast track investigation, please include here any other relevant details that prompted you to report this job ad as fraudulent / misleading / discriminatory / salary below minimum wage.

What can I earn as an Operations Executive