Operation Executive – Penang

ETC Cleaning Services Sdn Bhd; Malaysia; Remote; MYR 47,000 - 76,000; Full time

Job summary

ETC Cleaning Services Sdn Bhd is seeking an Operations Supervisor to manage activities across multiple sites and coordinate housekeeping teams while upholding cleaning standards. You will oversee inspections, review service scopes, and establish cost estimates, staffing, and equipment needs for new contracts.

The role requires leadership, strong communication, and the ability to manage budgets and schedules, ensuring QHSE compliance and KPI achievement across sites.

Qualifications

• Minimum SPM, Diploma or Degree in any field.
• Proven ability to plan, coordinate and supervise housekeeping operations.

Responsibilities

• Establish and/or implement operating procedures and standards.
• Plan and coordinate activities of the housekeeping supervisor/team leader and their crew.
• Coordinate inspections and inspect assigned areas to ensure cleaning standards are met.
• Review detailed scope of work as specified in the Service Agreement with the client.
• Set up new contract requirements, including time estimates, staffing, materials, equipment and costs.
• Consistently presents ETC Cleaning Services Sdn Bhd and its services positively to the client.
• Supervise and evaluate the work of employees; recommend personnel actions related to selection, disciplinary procedures, performance, training and development, leaves of absence, grievance to HR.
• Carry out any other assignment as assigned by management.
• General QHSE management and monitoring and ensure all sites KPI's are achieved.
• Any other ad-hoc assignments from time to time as assigned by Management.

Skills

Leadership

Communication

Planning & prioritization

Problem solving

Negotiation

Budget analysis

Education

Diploma or Degree in any field

Tools

Microsoft Office

Job description

• Responsible for managing Company's Operation activities for all the sites assigned under his/her care. This include co-ordinates with housekeeping teams and conducted inspection for all the assigned sites to ensure cleaning standards are met.
• Abilities to manage priorities and demands and solve problems, support staff, as well as perform the duties of a supervisor when required.

Key Responsibilities

• Establish and/or implement operating procedures and standards.
• Plan and coordinate the activities of the housekeeping supervisor/team leader and their crew.
• Coordinate inspections and inspect assigned areas to ensure cleaning standards are met.
• Review detailed scope of work as specified in the Service Agreement with the client.
• Set up new contract requirements, including time estimates, staffing, materials, equipment and costs.
• Consistently presents ETC Cleaning Services Sdn Bhd and its services positively to the client.
• Supervise and evaluate the work of employees; effectively recommend personnel actions related to selection, disciplinary procedures, performance, training, and development, leaves of absence, grievance to the Human Resource Department.
• Carry out any other assignment as assigned by management from time to time.
• General QHSE management and monitoring and ensure all sites KPI's are achieved
• Any other ad-hoc assignments from time to time as assigned by Management.

Requirements

QUALIFICATION

• Minimum SPM, Diploma or Degree in any field.

EXPERIENCE

• Minimum 1 year of experience in a cleaning-related industry.

KNOWLEDGE AND SKILLS REQUIRED

• Understanding and full knowledge of cleaning-related services.
• Good fundamental knowledge of company cleaning standard training.
• Knowledge of basic computer software, e.g., Microsoft Office.
• Ability to make cost and budget analysis and project operating costs.
• Excellent negotiation, organizational, planning and prioritization skills.
• Strong leadership and analytical quality, problem-solving and communication skills.
• Good incident report writing skills.
• Self-starter, mature and independent.