Senior Mobile Device Technician - Repair & Troubleshoot Pro

Phonelab Group Sdn Bhd; Ipoh; On-site; MYR 28,000 - 45,000; Full time

Benefits offered by this job

Commission

EPF / SOCSO / EIS

Annual Leave

Public Holiday Incentive

Annual bonus

Performance bonus

Yearly Salary Increment

Overtime pay

Staff Discount

Training provided

Medical and Hospitalisation Leave

Company Trip

Accommodation

Job summary

Phonelab Group Sdn Bhd in Ipoh is seeking a skilled technician to diagnose, repair and service mobile devices. You will handle hardware repairs, software troubleshooting, motherboard work and precise component replacements.

The role requires hands-on experience, clear English communication, and a customer-focused approach. You will keep repair records, stay current with new mobile technologies and assist customers professionally.

Qualifications

• Minimum education level as stated (SPM/O Level/SKM L1-L3 or equivalent).
• Proven ability to diagnose hardware and software issues in mobile devices.
• Strong communication skills and customer service orientation.

Responsibilities

• Diagnose hardware and software issues in mobile phones using diagnostic tools.
• Perform component-level repairs including soldering on circuit boards.
• Replace screens, batteries, cameras and charging ports; ensure functionality.
• Troubleshoot OS and app issues with flashing and debugging techniques.
• Communicate repair solutions clearly to customers and document interactions.
• Maintain accurate repair records and inventory using computerized system.

Skills

Mobile phone repair

Software troubleshooting

Component replacement

Customer service

English fluency

Education

SPM / O Level / SKM L1-L3 or equivalent

Tools

Soldering tools

Diagnostic tools

Basic computer literacy

Job description

Phonelab Group Sdn Bhd in Ipoh is seeking a skilled technician to diagnose, repair and service mobile devices. You will handle hardware repairs, software troubleshooting, motherboard work and precise component replacements.

The role requires hands-on experience, clear English communication, and a customer-focused approach. You will keep repair records, stay current with new mobile technologies and assist customers professionally.