Senior Merchandising Operation Manager/ Merchandising Operation Manager

Always Marketing (M) Sdn. Bhd.; Malaysia; On-site; MYR 180,000 - 240,000; Full time

Benefits offered by this job

Medical

Parking

Training & Development

Job summary

Always Marketing (M) Sdn. Bhd. is seeking a Senior / Merchandising Operations Manager to own a large-scale merchandising project and drive team performance across the field. You will ensure operational excellence while coordinating with client stakeholders and internal teams.

The role emphasizes leadership, KPI-driven management, and hands-on field oversight, with a focus on data insights and continuous improvement to boost project effectiveness.

Qualifications

• 5–8 years experience in merchandising, retail, field ops or project management.
• Strong people leadership & stakeholder management skills.
• Data-driven with analytical and problem-solving abilities.
• Hands-on, proactive and results-oriented.
• Strong understanding of KPI, SOP and field operations.
• Comfortable with field visits and managing a fast-paced operation.
• Proficient in Excel / BI reporting tools is an advantage.

Responsibilities

• Lead the overall merchandising operations & project execution, acting as the key liaison between client and internal stakeholder.
• Drive team performance, KPI achievement, productivity & discipline.
• Manage manpower planning and resolve operational / HR-related matters.
• Leverage BI & data insights to identify gaps, opportunities and improve performance.
• Drive continuous improvement to enhance project effectiveness and efficiency.
• Coach and develop the team through field visits and training.
• Monitor field execution, tracking systems and daily reports to ensure compliance.
• Build strong relationships with key outlet buyers and stakeholders.

Skills

People leadership

Stakeholder management

Analytical thinking

Problem solving

Field operations

KPI tracking

Excel

BI reporting tools

Tools

Power BI

Excel

Job description

We’re looking for a Senior / Merchandising Operations Manager to take ownership of a large-scale merchandising project, drive team performance, and ensure operational excellence across the field.

Key Responsibilities

• Lead the overall merchandising operations & project execution, acting as the key liaison between client and internal stakeholder.
• Drive team performance, KPI achievement, productivity & discipline.
• Manage manpower planning and resolve operational / HR-related matters.
• Leverage BI & data insights to identify gaps, opportunities and improve performance.
• Drive continuous improvement to enhance project effectiveness and efficiency.
• Coach and develop the team through field visits and training.
• Monitor field execution, tracking systems and daily reports to ensure compliance.
• Build strong relationships with key outlet buyers and stakeholders.

What We’re Looking For

• 5–8 years’ experience in merchandising, retail, field operations or project management.
• Strong people leadership & stakeholder management skills.
• Data-driven with good analytical and problem-solving abilities.
• Hands‑on, proactive and results-oriented.
• Strong understanding of KPI, SOP and field operations.
• Comfortable with field visits and managing a fast‑paced operation.
• Proficient in Excel / BI reporting tools is an advantage.

About This Role

We’re looking for a Senior / Merchandising Operations Manager to take ownership of a large-scale merchandising project, drive team performance, and ensure operational excellence across the field.

Company

Always Marketing is one of Malaysia’s largest Field Marketing agencies, delivering Total Field Marketing Solutions from "Sell In" to "Sell Out," including Strategic Activation, Promoter Management, In-Store Promotions, Retail Audit, Events, POSM, and Premium/Gifting. Our in-house field force app secures 300+ projects annually across SEA, serving top FMCG brands. With an IT team driving value through test-driven development, we deliver reliable systems and analytical reports to enhance client success. Join our growing team of 200+ employees worldwide and build a rewarding career with us.

Perks and benefits

• Medical Miscellaneous allowance Parking Insurance, Special Leaves, Training&Development, R