Senior Merchandising Operation Executive - Southern Malaysia

Always Marketing (M) Sdn Bhd; Johor Bahru; On-site; MYR 60,000 - 90,000; Full time

Job summary

Always Marketing (M) Sdn Bhd is seeking a hands-on Senior Operations Executive to support nationwide field marketing campaigns. You will manage day-to-day operations, ensure manpower fulfilment, and uphold execution quality across accounts.

The role requires 3–5 years in operations or field marketing, strong analytical and reporting skills, and the ability to lead field teams. Travel, weekend work, and owning transport are expected as needed.

Qualifications

• Requires 3–5 years of operations/field marketing experience.
• Strong analytical and reporting skills.
• Experience managing field teams in fast-paced environments.
• Excellent organizational and communication abilities.
• Willingness to travel and work weekends as required.

Responsibilities

• Oversee daily field operations to ensure campaigns and merchandising activities are executed effectively across assigned accounts.
• Monitor manpower deployment and headcount fulfilment, coordinate with recruitment when resources are required.
• Track project KPIs and performance metrics, identify gaps, and implement corrective actions.
• Conduct regular field visits to audit execution, coach team leaders, maintain service standards.
• Resolve day-to-day operational issues and coordinate with internal stakeholders to ensure timely execution.
• Participate in weekly, monthly, and quarterly business reviews and provide recommendations for continuous improvement.

Skills

Analytical skills

Reporting skills

Leadership

Communication

Time management

Education

SPM or Diploma/ Bachelor’s Degree in Business Administration, Operations Management, Marketing, or related field

Tools

Microsoft Office

Job description

About This Role

We are looking for a hands-on and results-driven Senior Operations Executive to support the execution of nationwide field marketing and merchandising projects. This role is responsible for ensuring smooth day-to-day operations, manpower fulfilment, and consistent execution quality across assigned accounts.

Key Responsibilities

• Oversee daily field operations to ensure campaigns and merchandising activities are executed effectively across assigned accounts
• Monitor manpower deployment and headcount fulfilment, and coordinate with the recruitment team when additional resources are required
• Track project KPIs and performance metrics, identify operational gaps, and implement corrective actions
• Conduct regular field visits to audit execution compliance, coach team leaders, and maintain service standards
• Resolve day-to-day operational issues and coordinate with internal stakeholders to ensure tim
• Participate in weekly, monthly, and quarterly business reviews and provide recommendations for continuous improvement

Requirements

• At least posses SPM or Diploma/ Bachelor’s Degree in Business Administration, Operations Management, Marketing, or a related field
• Minimum 3–5 years of experience in operations, field marketing, merchandising, or FMCG environments
• Strong analytical and reporting skills, with proficiency in Microsoft Office applications
• Experience in managing field teams and handling operational challenges in a fast-paced environment
• Excellent organisational, problem-solving, and communication skills
• Results-oriented with strong ownership and leadership capabilities
• Possess own transport and willing to travel and work on weekends when required