Senior Merchandising Operation Executive

Always Marketing Malaysia Sdn Bhd; Kuala Lumpur; On-site; MYR 60,000 - 90,000; Full time

Job summary

Always Marketing Malaysia Sdn Bhd is seeking a hands-on Senior Operations Executive to support nationwide field marketing and merchandising projects. You will ensure smooth day-to-day operations, manage manpower fulfilment, and uphold consistent execution across accounts.

Requirements include a 3–5 year track record in operations or field marketing, a related degree, and strong analytical and reporting abilities with MS Office proficiency. Willingness to travel and weekend work are valued.

Qualifications

• Strong analytical and reporting skills with proficiency in MS Office.
• Degree or diploma in business, operations, marketing, or related field.
• Minimum 3–5 years in operations, field marketing, merchandising, or FMCG.
• Experience in managing field teams and handling operational challenges.
• Excellent organisational and communication abilities.

Responsibilities

• Oversee daily field operations to ensure campaigns and merchandising activities are executed effectively across assigned accounts.
• Monitor manpower deployment and headcount fulfilment, coordinating with recruitment when more resources are needed.
• Track project KPIs, identify gaps, and implement corrective actions.
• Conduct regular field visits to audit execution, coach leaders, and maintain service standards.
• Resolve day-to-day operational issues and coordinate with stakeholders for timely delivery.
• Participate in weekly, monthly, and quarterly reviews; provide improvement recommendations.

Skills

Analytical skills

Reporting skills

MS Office

Education

SPM or Diploma/Bachelor’s Degree in Business Administration, Operations Management, Marketing, or related field

Tools

Microsoft Office

Job description

About this role

We are looking for a hands‑on and results‑driven Senior Operations Executive to support the execution of nationwide field marketing and merchandising projects. This role is responsible for ensuring smooth day‑to‑day operations, manpower fulfilment, and consistent execution quality across assigned accounts.

Key Responsibilities

• Oversee daily field operations to ensure campaigns and merchandising activities are executed effectively across assigned accounts.


• Monitor manpower deployment and headcount fulfilment, and coordinate with the recruitment team when additional resources are required.


• Track project KPIs and performance metrics, identify operational gaps, and implement corrective actions.


• Conduct regular field visits to audit execution compliance, coach team leaders, and maintain service standards.


• Resolve day‑to‑day operational issues and coordinate with internal stakeholders to ensure timely project delivery.


• Participate in weekly, monthly, and quarterly business reviews and provide recommendations for continuous improvement.

Requirements

• At least posses SPM or Diploma/Bachelor’s Degree in Business Administration, Operations Management, Marketing, or a related field.


• Minimum 3–5 years of experience in operations, field marketing, merchandising, or FMCG environments.


• Strong analytical and reporting skills, with proficiency in Microsoft Office applications.


• Experience in managing field teams and handling operational challenges in a fast‑paced environment.


• Excellent organisational, problem‑solving, and communication skills.


• Results‑oriented with strong ownership and leadership capabilities.


• Possess own transport and willing to travel and work on weekends when required.