Merchandising Operation Executive

Always Marketing (M) Sdn Bhd; Kuala Lumpur; On-site; MYR 67,000 - 100,000; Full time

Job summary

Always Marketing (M) Sdn Bhd is seeking a hands-on Merchandising Operations Executive to support nationwide field marketing and merchandising projects, ensuring smooth day-to-day operations and high execution quality. You will oversee field operations, monitor manpower deployment, coordinate with recruitment, track KPIs, audit execution, and drive continuous improvements across key accounts.

This role requires strong organizational and communication skills, willingness to travel and work

Qualifications

• At least possess SPM or Diploma/ Bachelor’s Degree in Business Administration, Operations Management, Marketing, or a related field.
• Minimum 3–5 years of experience in operations, field marketing, merchandising, or FMCG environments.
• Strong analytical and reporting skills, with proficiency in Microsoft Office applications.
• Experience in managing field teams and handling operational challenges in a fast-paced environment.
• Excellent organisational, problem-solving, and communication skills.
• Possess own transport and willing to travel and work on weekends when required.

Responsibilities

• Oversee daily field operations to ensure campaigns and merchandising activities are executed effectively across assigned accounts.
• Monitor manpower deployment and headcount fulfilment, and coordinate with the recruitment team when additional resources are required.
• Track project KPIs and performance metrics, identify operational gaps, and implement corrective actions.
• Conduct regular field visits to audit execution compliance, coach team leaders, and maintain service standards.
• Resolve day-to-day operational issues and coordinate with internal stakeholders to ensure timely project delivery.
• Participate in weekly, monthly, and quarterly business reviews and provide recommendations for continuous improvement.

Skills

Analytical skills

Reporting skills

Communication skills

Leadership

Problem-solving

Organizational skills

Education

SPM/ Diploma / Bachelor’s Degree in Business Administration or related field

Tools

Microsoft Office

Job description

We are looking for a hands‑on and results‑driven Merchandising Operations Executive to support the execution of nationwide field marketing and merchandising projects. This role is responsible for ensuring smooth day‑to‑day operations, manpower fulfilment, and consistent execution quality across assigned accounts.

Key Responsibilities

• Oversee daily field operations to ensure campaigns and merchandising activities are executed effectively across assigned accounts
• Monitor manpower deployment and headcount fulfilment, and coordinate with the recruitment team when additional resources are required
• Track project KPIs and performance metrics, identify operational gaps, and implement corrective actions
• Conduct regular field visits to audit execution compliance, coach team leaders, and maintain service standards
• Resolve day-to-day operational issues and coordinate with internal stakeholders to ensure timely project delivery
• Participate in weekly, monthly, and quarterly business reviews and provide recommendations for continuous improvement

Requirements

• At least posses SPM or Diploma/ Bachelor’s Degree in Business Administration, Operations Management, Marketing, or a related field
• Minimum 3–5 years of experience in operations, field marketing, merchandising, or FMCG environments
• Strong analytical and reporting skills, with proficiency in Microsoft Office applications
• Experience in managing field teams and handling operational challenges in a fast-paced environment
• Excellent organisational, problem‑solving, and communication skills
• Results‑oriented with strong ownership and leadership capabilities
• Possess own transport and willing to travel and work on weekends when required