Senior Merchandising Operation Executive

Always Marketing (M) Sdn Bhd; Kuala Lumpur; On-site; MYR 45,000 - 60,000; Full time

Job summary

Always Marketing (M) Sdn Bhd is looking for a Senior Operations Executive in Kuala Lumpur to lead field marketing and merchandising projects. The role includes overseeing operations, ensuring execution quality, and tracking performance metrics.

The ideal candidate must have a Bachelor’s Degree, 3–5 years of experience in operations, and excellent analytical and communication skills. Must be willing to travel and work weekends as needed.

Qualifications

• Minimum 3–5 years of experience in operations, field marketing, merchandising, or FMCG environments.
• Experience in managing field teams and handling operational challenges in a fast-paced environment.
• Results-oriented with strong ownership and leadership capabilities.

Responsibilities

• Oversee daily field operations to ensure effective execution of campaigns.
• Monitor manpower deployment and coordinate with recruitment for additional resources.
• Conduct regular field visits to audit execution compliance and maintain service standards.
• Participate in business reviews and provide recommendations for continuous improvement.

Skills

Analytical skills

Communication skills

Problem-solving skills

Leadership capabilities

Education

SPM or Diploma/Bachelor’s Degree in Business Administration, Operations Management, Marketing

Tools

Microsoft Office

Job description

About This Role

We are looking for a hands‑on and results‑driven Senior Operations Executive to support the execution of nationwide field marketing and merchandising projects. This role is responsible for ensuring smooth day‑to‑day operations, manpower fulfilment, and consistent execution quality across assigned accounts.

Key Responsibilities

• Oversee daily field operations to ensure campaigns and merchandising activities are executed effectively across assigned accounts.
• Monitor manpower deployment and headcount fulfilment, and coordinate with the recruitment team when additional resources are required.
• Track project KPIs and performance metrics, identify operational gaps, and implement corrective actions.
• Conduct regular field visits to audit execution compliance, coach team leaders, and maintain service standards.
• Resolve day‑to‑day operational issues and coordinate with internal stakeholders to ensure timely project delivery.
• Participate in weekly, monthly, and quarterly business reviews and provide recommendations for continuous improvement.

Requirements

• At least possesses SPM or Diploma/ Bachelor’s Degree in Business Administration, Operations Management, Marketing, or a related field.
• Minimum 3–5 years of experience in operations, field marketing, merchandising, or FMCG environments.
• Strong analytical and reporting skills, with proficiency in Microsoft Office applications.
• Experience in managing field teams and handling operational challenges in a fast‑paced environment.
• Excellent organisational, problem‑solving, and communication skills.
• Results‑oriented with strong ownership and leadership capabilities.
• Possess own transport and willing to travel and work on weekends when required.