Assistant Operation Manager (Merchandising)

Always Marketing (M) Sdn Bhd; Kampung Malaysia Tambahan; On-site; MYR 72,000 - 108,000; Part time

Job summary

Always Marketing (M) Sdn Bhd is seeking an Assistant Operation Manager to lead high-performing teams and keep daily operations running smoothly. You will support field campaigns, coordinate with clients, field teams, and internal stakeholders to drive KPI performance and operational excellence.

Based in the Central Region, you will travel frequently to Sabah and Sarawak, oversee merchandising projects, manage headcount, and ensure outlets meet retail standards.

Qualifications

• Experience in FMCG operations or retail operations is highly preferred.
• Fluent in Mandarin, English, and Bahasa Malaysia.
• Based in the Central Region and willing to travel frequently.
• Strong leadership, people management, coaching, and presentation skills.
• Excellent communication and interpersonal skills with the ability to build strong relationships across all levels.

Responsibilities

• Oversee merchandising project, overall daily operations and ensure project effectiveness and KPI achievements.
• Serve as contact point to clients on merchandising project.
• Monitor and manage headcount fulfillment for the projects (recruitment, onboarding, replacements).
• Ensure retail performance standard & outlets execution are complied.
• Address to compliments and action to resolve.
• Monitor & review merchandisers’ performance based on the KPIs set.
• Monitor merchandiser performance (including sales achievement of assigned cluster).
• Align with project key account PIC & region sales PIC on SOPs execution.
• Weekly reports compilation, if any.
• Market visit/outlet audit.

Skills

Leadership

People management

Coaching

Presentation skills

Communication

Analytical skills

Problem solving

Decision making

Education

Bachelor's Degree in Business Administration/Operations Management

Tools

Microsoft Office

Job description

About The Role

We are looking for an individual who are ready to lead high-performing teams and keep operations running like a well-oiled machine to join us as Assistant Operation Manager to support daily operations, field execution, and team performance to ensure campaigns are delivered efficiently, on time, and with excellence. You will work closely with clients, field teams, and internal stakeholders to drive operational success and KPI performance.

Key Responsibilities

• Oversee merchandising project, overall daily operations and ensure project effectiveness and KPI achievements
• Serve as contact point to clients on merchandising project
• Monitor and manage headcount fulfillment for the projects (recruitment, onboarding, replacements)
• Ensure retail performance standard & outlets execution are complied
• Address to compliments and action to resolve
• Monitor & review merchandisers’ performance based on the KPIs set
• Monitor merchandiser performance (including sales achievement of assigned cluster)
• Align with project key account PIC & region sales PIC on SOPs execution
• Weekly reports compilation, if any
• Market visit/outlet audit

Requirements

• Minimum SPM, Diploma, Advanced Diploma, or Bachelor's Degree in Business Administration, Operations Management, or a related field
• Experience in FMCG operations, field sales, or retail operations is highly preferred
• Fluent in Mandarin, English, and Bahasa Malaysia
• Based in the Central Region and willing to travel frequently, including to Sabah and Sarawak
• Strong leadership, people management, coaching, and presentation skills
• Results-driven with excellent analytical, problem-solving, and decision-making abilities
• Excellent communication and interpersonal skills with the ability to build strong relationships across all levels
• Proficient in Microsoft Office and comfortable working with performance reports and business data