Senior Manager, Franchise (General Insurance)

Generali Insurance Malaysia Berhad; Kuala Lumpur; Presencial; MYR 250 000 - 380 000; Tempo integral

Resumo da oferta

Generali Insurance Malaysia Berhad seeks a seasoned Franchise Leadership executive to drive the overall franchise strategy, operations, and performance. You will lead business development, partner recruitment, and cross-functional collaboration to deliver exceptional customer and partner experiences.

You will oversee execution of campaigns, ensure regulatory compliance, and foster a high-performance culture through coaching and capability building across the franchise network.

Qualificações

• Bachelor's Degree in Business, Marketing, Finance, Insurance, Economics, or related discipline.
• 8-10 years of experience in sales, franchise, agency, dealer network, or distribution management.
• Proven track record in driving business growth, profitability, and partnerships.
• Professional insurance certification (MII, ANZIIF, ACII or equivalent) is an advantage.

Responsabilidades

• Identify and pursue new business opportunities, strategic partnerships, and distribution channels to expand the franchise footprint.
• Lead franchise recruitment and partner onboarding to support expansion.
• Collaborate with stakeholders to design campaigns, promotions, and value propositions
• Drive operational efficiency and service improvements across the franchise ecosystem.
• Work with Underwriting, Claims, Operations, Finance, and Compliance to resolve issues and ensure service delivery
• Ensure franchise operations comply with regulatory requirements and internal policies
• Provide leadership, coaching, and direction to the franchise team to foster high performance
• Foster employee engagement, capability building, and continuous learning within the franchise organization
• Act as liaison between franchise partners and internal functions for alignment and issue resolution
• Present business performance and growth opportunities to senior management

Conhecimentos

Strategic Leadership

Business Development

Partner Management

Stakeholder Management

Formação académica

Bachelor's degree in Business/Finance/Insurance/Economics

Descrição da oferta de emprego

The role is responsible for leading the overall franchise business strategy, operations, and performance. This position drives business development initiatives, strengthens franchise partner relationships, oversees operational effectiveness, and collaborates with internal stakeholders to deliver exceptional customer and partner experiences.

Key responsibilities

Identify, evaluate, and pursue new business opportunities, strategic partnerships, and distribution channels to expand the franchise footprint

Lead franchise recruitment initiatives and partner onboarding programs to support business expansion

Collaborate with internal stakeholders to design and execute campaigns, promotions, and value propositions that drive revenue growth

Drive operational efficiency, process optimization, and service improvements across the franchise ecosystem

Work closely with Underwriting, Claims, Operations, Finance, and Compliance teams to resolve business issues and ensure effective service delivery

Ensure franchise operations comply with regulatory requirements, internal policies, risk management guidelines, and company standards

Provide leadership, coaching, and direction to the franchise team to create a high-performance culture

Foster employee engagement, capability building, and continuous learning within the franchise organization

Act as the primary liaison between franchise partners and internal functions to ensure alignment and timely resolution of issues

Present business performance, strategic initiatives, and growth opportunities to senior management

About you

Bachelor's Degree in Business, Marketing, Finance, Insurance, Economics, or related discipline

At least 8-10 years of experience in sales, franchise, agency, dealer network, or distribution management

Demonstrated a proven track record in driving business growth, profitability, and strategic partnerships

Strategic Leadership

Business Development & Partner Management

Stakeholder Management

Professional insurance certification (MII, ANZIIF, ACII or equivalent) is an advantage

Generali is one of the largest global insurance and asset management providers. With over 190 years of insurance experience, we now serve 67 million customers in more than 50 countries worldwide. With a wide network of agents, partners, and branches nationwide, it is one of the largest general insurers in Malaysia, with close to 2 million customers. It strives to further its ambition of being a trusted lifetime partner and, more importantly, enable people to shape a safer and more sustainable future by caring for their lives and dreams. From business to home and mobility to health, it offers comprehensive protection solutions to bring genuine value to individuals, families, and businesses.

Generali is one of the largest global insurance and asset management providers. With over 190 years of insurance experience, we now serve 67 million customers in more than 50 countries worldwide. With a wide network of agents, partners, and branches nationwide, it is one of the largest general insurers in Malaysia, with close to 2 million customers. It strives to further its ambition of being a trusted lifetime partner and, more importantly, enable people to shape a safer and more sustainable future by caring for their lives and dreams. From business to home and mobility to health, it offers comprehensive protection solutions to bring genuine value to individuals, families, and businesses.