Senior Account Development Manager, Klang Branch

Liberty Specialty Markets; Klang City; Presencial; MYR 90.000 - 140.000; Jornada completa

Descripción de la vacante

Liberty Specialty Markets is seeking a Franchise Account Development Manager in Malaysia to manage and grow our franchise dealer network. You will recruit new dealers, train partners on our products and sales techniques, monitor performance, and drive renewals while ensuring regulatory compliance and strong client relationships.

You will regularly visit dealers, resolve inquiries promptly, and collaborate with underwriting to approve endorsements.

Formación

• Experience in risk management and underwriting of insurance products.
• Sales and marketing skills.
• Ability to build long-term relationships with key clients.

Responsabilidades

• Oversee a portfolio of Franchise dealers, ensuring full support to promote and sell insurance products.
• Regularly visit franchise dealers to build and maintain strong relationships.
• Act as primary contact for product and service enquiries, resolving issues quickly.
• Monitor dealer performance and develop strategies to meet branch targets.
• Conduct and deliver training on product offerings and sales techniques.
• Improve renewal rates across the dealership.
• Facilitate underwriting approval for endorsements and additional products.
• Identify and recruit new franchise dealers to expand presence.
• Stay up to date with market trends and develop campaign support for growth.
• Ensure efficient administration in line with SOPs and compliance guidelines.

Conocimientos

Franchise management

Sales & Marketing

Relationship building

Educación

Diploma or Bachelor7s degree in related field

Descripción del empleo

The Franchise account development manager is responsible for managing, growing and optimizing relationships with the franchise business partners. Providing excellent service, ensuring prompt response and supporting the dealer network to achieve the sales and profitability targets for the branch. They will also be responsible to recruit more dealers under the panel and to generate higher share of wallet from the overall program.

Individual Responsibilities

• Oversee a portfolio of Franchise dealers, ensuring that they are fully supported in their efforts to promote and sell our insurance products
• Regularly visit franchise dealers to build and maintain strong relationships.
• Act as a primary point of contact for all product and service enquiries, resolving challenges or concerns quickly
• Monitor and analyse dealer performance, develop strategies to increase sales to meet or exceed branch targets
• Conduct training sessions on our unique product offerings and sales techniques
• Develop and deliver training to franchise dealers
• Improve renewal rates across the dealership
• Share best practice and guide franchise dealers towards achieving targets
• Facilitate underwriting approval for endorsements and additional products
• Generate and manage statements of account for franchise dealers

Franchise Dealer recruitment

• Identify and recruit new franchise dealers to expand branch’s presence in the franchise dealer market
• Conduct regular performance reviews of franchise dealers to ensure they are meeting their targets

Market analysis

• Stay up to date with market trends, competitor activities, and customer needs to understand trends and provide actionable insights.
• Develop and enhance product knowledge related to OEM and franchise dealers
• Support development and planning of campaigns that drive business growth

Business Operations

• Ensure effective and efficient administration of day-to-day business operations in line with
• SOP across all support functions

Compliance

• Ensure consistency with enterprise risk management guidelines
• Ensure compliance with regulations and laws
• Ensure good corporate governance is practiced and are being exercised by the branch

Education/Academic Qualifications:

Minimum Diploma or bachelor’s degree in any related field

Functional knowledge/Technical skill:

• Experience in risk management, UW of Insurance products
• Sales and Marketing Skills
• Ability to build long term relationship with key clients