SENIOR MANAGER, CORPORATE SERVICES

KPJ Healthcare Berhad; Kuala Lumpur; On-site; MYR 180,000 - 320,000; Full time

Job summary

KPJ Healthcare Berhad is seeking a senior leader to head Corporate Services, ensuring financial discipline, people processes, procurement, and systems across a growing network.

You will partner with the CEO to translate strategy into funded plans, reliable management information and timely execution, while building robust corporate processes and controls for expansion.

Qualifications

• Bachelor’s degree (or recognised equivalent) in Finance, Accounting, Business Administration, Economics, Healthcare Management or related discipline.
• Postgraduate qualification or professional accounting qualification is advantageous.
• Typically 10+ years of relevant experience in corporate services, finance, business planning or business management, with at least 5 years in a managerial role.
• Experience in budgeting, financial analysis, business cases and coordination of multiple support functions.
• Experience in healthcare, multi-site businesses, new-business setup or organisational transitions is preferred.
• Strong ability to translate operating plans into robust financial forecasts and drive accountability across groups.

Responsibilities

• Lead the Corporate Services team including Business Performance & Feasibility, Administration and Marketing, coordinating with Group Finance, HR, Procurement, Legal and IT.
• Develop operating plan, budget, staffing and KPIs; coach team and establish scalable processes.
• Manage Group ACC planning, budgeting, rolling forecasts and management reports with Group Finance.
• Monitor revenue, costs, cash flow, working capital and capex; explain variances and drive corrective actions.
• Coordinate funding requirements and cash-flow forecasts for operations and new centres.
• Own financial modelling and assessment of investment opportunities; consolidate business cases for approvals.
• Oversee administration, records, procurement processes and contract management; ensure adherence to budgets and limits of authority.
• Lead marketing planning and communications aligned with Group strategy; support patient acquisition and campaigns.
• Provide executive reporting, dashboards and timely management information to CEO and Board.

Skills

Financial planning

Budgeting

Financial analysis

Procurement

Contract coordination

HR processes

Marketing oversight

Systems implementation

Internal controls

Executive reporting

Leadership

Forecasting

Education

Bachelor’s degree in Finance/Accounting/Business Administration/Economics/Healthcare Management

Postgraduate qualification or professional accounting qualification advantageous

Job description

Lead the corporate services function for Group ACC, ensuring existing businesses and new centres have the financial discipline, people processes, procurement, systems and business support required to operate and grow sustainably. Oversee business performance and feasibility, human resources and administration, procurement and contract coordination, marketing and communications, and digital enablement in partnership with the relevant KPJ Group functions.

As a senior member of the Group ACC leadership team, support the CEO in translating strategy into funded plans, reliable management information and timely execution. Build consistent corporate processes across the network, strengthen accountability and controls, and resolve outstanding corporate matters in legacy businesses while preparing the platform for expansion.

2) JOB DESCRIPTION

• Lead the Corporate Services team, including Business Performance & Feasibility, Administration and Marketing, and coordinate services provided by Group Finance, HR, Procurement, Legal, IT and other shared functions.
• Develop the function’s operating plan, budget, staffing and KPIs. Coach team members, address capability gaps and establish processes that can support a growing network.

Financial Planning & Business Performance

• Lead the Group ACC planning and budgeting cycle, consolidating centre and functional plans into annual budgets, rolling forecasts and management reports with Group Finance and the business owners.
• Monitor revenue, costs, profitability, cash flow, working capital and capital expenditure. Explain variances, challenge assumptions and track corrective actions with Operational Excellence and Operating Business Unit leaders.
• Coordinate timely accounting and finance support, including management accounts, reconciliations, payment processing, receivables follow-up, intercompany balances and audit schedules, with the responsible finance teams.
• Prepare funding requirements and cash-flow forecasts for existing operations, new centres and transitions. Coordinate advances, approved capitalisation and other funding actions with Group Finance through the required approvals.
• Provide the CEO with accurate dashboards and decision papers, identifying financial risks, cost pressures and opportunities to improve business sustainability.

Feasibility & Investment Decision Support

• Own the financial modelling and business-performance assessment of proposed centres, service expansions and other approved investment opportunities, working with Growth and Partnerships, Operational Excellence, Clinical Quality and Project Delivery.
• Build and test assumptions on patient demand, pricing, staffing, operating costs, capital expenditure and opening schedules. Assess profitability, cash requirements, break-even, investment returns and downside scenarios.
• Consolidate business cases and supporting evidence for management, Investment Committee and Board submissions, ensuring consistency between commercial proposals, operating plans and financial assumptions.
• Track approved investment conditions and compare actual results with the approved business case after opening, highlighting deviations and coordinating corrective actions with accountable owners.

Administration & Documentation

• Support function heads and centre managers in implementing approved manpower plans, ensuring requests are complete, justified and progressed promptly through the appropriate approvals.
• Oversee office administration, corporate records and administrative support, including documentation and tracking of management decisions and outstanding actions.
• Ensure sourcing evaluations, purchase commitments, contract documentation, receipts and payment submissions are properly supported and comply with approved budgets and Limits of Authority.
• Maintain a central register of contracts, tenancies, commitments, renewal dates and key obligations. Coordinate review and renewal with Legal, Procurement, Growth and Partnerships, and the relevant service owner.
• Monitor procurement turnaround, supplier issues and opportunities for standardisation or consolidated purchasing, ensuring savings support service quality and opening schedules.

Marketing & Communications

• Lead marketing planning and execution across Group ACC, including brand materials, digital channels, campaigns and centre-opening communications, aligned with Group Marketing and approved service propositions.
• Work with Growth and Partnerships and operating teams on catchment activation, patient acquisition and referral campaigns. Monitor enquiries, booking conversion, campaign costs and commercial contribution.
• Ensure public-facing materials, recruitment publicity, service claims and launch announcements receive the required clinical, corporate and CEO clearance before release, with timing aligned to centre readiness.

General Accountability

• Act within approved budgets, policies and Limits of Authority. Escalate material financial, people, contractual or execution risks to the CEO, and undertake other corporate-services responsibilities assigned in support of Group ACC objectives.

Working Interfaces

• Corporate Services owns business support, financial analysis and reporting. Centre leaders retain operational accountability. Work within the agreed mandates of Growth and Partnerships, Project Delivery and Clinical Quality and Innovation. Group functions retain their specialist and approval responsibilities.

3) JOB REQUIREMENT

• Bachelor’s degree in Finance, Accounting, Business Administration, Economics, Healthcare Management or a related discipline.
• A relevant postgraduate qualification or professional accounting qualification is advantageous.
• Typically 10 years or more of relevant experience in corporate services, finance, business planning or business management, including at least 5 years in a management role.
• Demonstrated experience in budgeting, financial analysis, business cases and coordination of multiple support functions.
• Experience in healthcare, multi-site businesses, new-business setup or organisational transitions is preferred.
• Financial planning and modelling.
• Business-performance analysis.
• Procurement and contract coordination.
• HR process management.
• Marketing oversight.
• Systems implementation.
• Internal controls.
• Executive reporting.
• Cross-functional leadership.
• Ability to translate operating plans into robust financial forecasts, challenge business assumptions constructively and coordinate delivery across shared services.
• Strong understanding of approval processes and the corporate requirements for establishing and supporting multiple centres.
• Commercially aware, analytical and detail-oriented.
• Accountable and responsive,
• Discreet with confidential information.
• Sound judgement and professional integrity.
• Able to resolve problems, develop teams and work effectively across clinical and corporate functions.
  

KPJ Healthcare Berhad is the leading provider of private healthcare services in Malaysia, with a history dating back 1981 when it introduced the first private specialist hospital in Johor. The Group's core values of Safety, Courtesy, Integrity, Professionalism, and Continuous Improvement drive its integrated network of more than 29 specialist hospitals across Malaysia. Additionally, KPJ has expanded its presence internationally, with hospitals in Indonesia, Bangkok, and Bangladesh, as well as investments in retirement and age-care resorts in Australia and Malaysia.

KPJ's competitive advantage stems from its extensive reach and accessibility throughout the nation, offering a wide range of medical specialist services, some of which are pioneering in the country's healthcare industry. The company also excels in utilizing integrated technology to enhance patient care, including the adoption of Cloud Computing and continuous improvements to the KPJ Clinical Information System (KCIS). Furthermore, KPJ is exploring digitalized medical technology applications in areas such as E-Pharmacy, wearable technology, robotics, Artificial Intelligence (AI), and the Internet of Things (IoT).

With over three and a half decades of experience in hospital development and management, KPJ is built on strong fundamentals, positioning it well for the evolving healthcare industry. The company's health tourism segment has experienced significant growth through aggressive marketing strategies, expanding its footprint in various regions.

In addition to hospital-based care, KPJ has made strides in healthcare-related industries, particularly in KPJ Senior Living Care services and Healthcare Education, recognizing their potential for the future due to increasing consumer demand. KPJ hospitals have received recognition from accreditation bodies, ensuring the quality and safety of their services.

The company is committed to giving back to the community and has established a network of Klinik Wakaf An-Nur (KWAN) charity clinics and a Hospital Waqaf An-Nur (HWAN) to provide care to the underprivileged. With 18 KWAN clinics and five mobile clinics, KPJ's efforts have positively impacted over one million patients since 1998.

Overall, KPJ Healthcare Berhad's extensive network, commitment to innovation, and dedication to quality healthcare services and community outreach make it a prominent and trusted player in the private healthcare industry.

KPJ Healthcare Berhad is the leading provider of private healthcare services in Malaysia, with a history dating back 1981 when it introduced the first private specialist hospital in Johor. The Group's core values of Safety, Courtesy, Integrity, Professionalism, and Continuous Improvement drive its integrated network of more than 29 specialist hospitals across Malaysia. Additionally, KPJ has expanded its presence internationally, with hospitals in Indonesia, Bangkok, and Bangladesh, as well as investments in retirement and age-care resorts in Australia and Malaysia.

KPJ's competitive advantage stems from its extensive reach and accessibility throughout the nation, offering a wide range of medical specialist services, some of which are pioneering in the country's healthcare industry. The company also excels in utilizing integrated technology to enhance patient care, including the adoption of Cloud Computing and continuous improvements to the KPJ Clinical Information System (KCIS). Furthermore, KPJ is exploring digitalized medical technology applications in areas such as E-Pharmacy, wearable technology, robotics, Artificial Intelligence (AI), and the Internet of Things (IoT).

With over three and a half decades of experience in hospital development and management, KPJ is built on strong fundamentals, positioning it well for the evolving healthcare industry. The company's health tourism segment has experienced significant growth through aggressive marketing strategies, expanding its footprint in various regions.

In addition to hospital-based care, KPJ has made strides in healthcare-related industries, particularly in KPJ Senior Living Care services and Healthcare Education, recognizing their potential for the future due to increasing consumer demand. KPJ hospitals have received recognition from accreditation bodies, ensuring the quality and safety of their services.

The company is committed to giving back to the community and has established a network of Klinik Wakaf An-Nur (KWAN) charity clinics and a Hospital Waqaf An-Nur (HWAN) to provide care to the underprivileged. With 18 KWAN clinics and five mobile clinics, KPJ's efforts have positively impacted over one million patients since 1998.

Overall, KPJ Healthcare Berhad's extensive network, commitment to innovation, and dedication to quality healthcare services and community outreach make it a prominent and trusted player in the private healthcare industry.