MANAGER, CLINICAL QUALITY & INNOVATION

KPJ Healthcare Berhad; Kuala Lumpur; On-site; MYR 200,000 - 300,000; Full time

Job summary

KPJ Healthcare Berhad in Malaysia seeks a senior leader to design and govern safe, high-quality, scalable care models across the Group ACC network. You will provide clinical governance, patient safety, accreditation, credentialing, and consultant affairs oversight, aligning with Group Clinical & Governance.

You will lead development of clinical service models, pathways, and outcome measures, drive risk management and continuous improvement, and partner with operational teams to ensure readiness,

Qualifications

• Bachelor’s degree in Medicine, Nursing, Allied Health, Healthcare Quality, Clinical Governance or a related healthcare discipline.
• Postgraduate qualification or recognised quality/patient safety certification is advantageous.
• Typically 8 years or more of relevant healthcare experience, including clinical governance, quality, patient safety, accreditation, clinical operations or medical affairs.
• Experience supporting ambulatory, outpatient, day-surgery or multi-site healthcare services is preferred.

Responsibilities

• Lead the design and governance of clinical governance framework across ACC formats and operating centres.
• Provide leadership on patient safety, clinical quality, risk management and continuous improvement.
• Monitor clinical quality, safety and outcome indicators with accountability for corrective actions across the ACC network.
• Oversee regulatory compliance, accreditation and licensing readiness for ACCs.
• Lead medical and consultant affairs including credentialing, privileging and scope-of-practice governance.
• Develop and standardise clinical service models, pathways and outcome measures across formats.
• Drive clinical innovation and care-model improvements, including digitally enabled pathways.
• Provide clinical leadership for new ACC development and operational readiness.

Skills

Clinical governance

Patient safety

Quality improvement

Risk management

Cross-functional collaboration

Education

Bachelor’s degree in Medicine/Nursing/Allied Health/Healthcare Quality/Clinical Governance or related

Postgraduate qualification or quality/patient safety certification

Job description

Lead the design and governance of safe, high-quality and scalable models of care across the Group ACC network. The role provides functional leadership for clinical governance, patient safety, accreditation, consultant affairs, credentialing, clinical compliance, care-model development, pathways, outcomes and clinical innovation, with appropriate alignment to KPJ’s Group Clinical & Governance.

2) JOB DESCRIPTION

Clinical Governance, Quality & Patient Safety

• Establish and oversee the Group ACC clinical governance framework, including clinical standards, policies, quality assurance and oversight mechanisms across all ACC formats and operating centres.
• Provide leadership on patient safety, clinical quality, risk management and continuous improvement, ensuring material risks, incidents and adverse trends are appropriately reviewed, escalated and addressed.
• Monitor key clinical quality, safety and outcome indicators, ensuring clear accountability and timely corrective actions across the ACC network.

Clinical Compliance, Accreditation & Medical Affairs

• Oversee clinical regulatory compliance, accreditation and licensing readiness, ensuring ACCs meet applicable regulatory, professional and Group requirements.
• Lead medical and consultant affairs for Group ACC, including credentialling, privileging, scope-of-practice governance and consultant onboarding.
• Maintain alignment with Group Clinical & Governance, ensuring ACC clinical standards and practices remain consistent with Group-wide requirements.

Clinical Models, Pathways & Innovation

• Lead the development and standardisation of clinical service models, pathways, protocols and outcome measures across Point, Plus and Premier ACC formats.
• Develop clinically safe and effective models that enable two-way referral, continuity of care and appropriate transfer of care between ACCs, KPJ hospitals and Centres of Excellence.
• Drive clinical innovation and care-model improvement, including digitally enabled pathways, new ambulatory services and appropriate migration of care from hospital to outpatient settings.

Clinical Readiness & Network Enablement

• Provide clinical leadership and input into new ACC development, including feasibility assessment, medical and equipment planning, commissioning and operational readiness.
• Partner with Operational Excellence to establish appropriate nursing, allied health and clinical workforce standards, competencies and deployment models.
• Work cross-functionally with Project Delivery, Care Network Growth & Partnerships and operating centres to ensure new and existing ACCs are clinically viable, operationally ready and appropriately integrated into the KPJ Care Network.

General Accountability

• Undertake other strategic, clinical governance and innovation responsibilities as assigned by the CEO, Group ACC, in support of the overall objectives of Group ACC.

3) JOB REQUIREMENT

• Bachelor’s degree in Medicine, Nursing, Allied Health, Healthcare Quality, Clinical Governance or a related healthcare discipline.
• Relevant postgraduate qualification or recognised quality / patient safety certification is advantageous.
• Typically 8 years or more of relevant healthcare experience, including clinical governance, quality, patient safety, accreditation, clinical operations or medical affairs.
• Experience supporting ambulatory, outpatient, day-surgery or multi-site healthcare services is preferred.
• Clinical governance, quality and patient safety.
• Accreditation, regulatory compliance and audit readiness.
• Credentialing / privileging and consultant affairs.
• Clinical pathway and care-model development.
• Risk assessment, incident review and corrective action.
• Cross-functional stakeholder management.
• Strong understanding of ambulatory clinical risk, clinical standards and service design.
• Ability to convert clinical requirements into practical operating and project specifications.
• High professional integrity.
• Patient-safety focused.
• Structured and detail-oriented.
• Constructive challenger with sound judgement.
• Collaborative and comfortable working across clinical and corporate teams.

Unlock job insights

Hirer responsiveness Salary match Number of applicants

Healthcare Services More than 10,000 employees

KPJ Healthcare Berhad is the leading provider of private healthcare services in Malaysia, with a history dating back to 1981 when it introduced the first private specialist hospital in Johor. The Group's core values of Safety, Courtesy, Integrity, Professionalism, and Continuous Improvement drive its integrated network of more than 29 specialist hospitals across Malaysia. Additionally, KPJ has expanded its presence internationally, with hospitals in Indonesia, Bangkok, and Bangladesh, as well as investments in retirement and age-care resorts in Australia and Malaysia.

KPJ's competitive advantage stems from its extensive reach and accessibility throughout the nation, offering a wide range of medical specialist services, some of which are pioneering in the country's healthcare industry. The company also excels in utilizing integrated technology to enhance patient care, including the adoption of Cloud Computing and continuous improvements to the KPJ Clinical Information System (KCIS). Furthermore, KPJ is exploring digitalized medical technology applications in areas such as E-Pharmacy, wearable technology, robotics, Artificial Intelligence (AI), and the Internet of Things (IoT).

With over three and a half decades of experience in hospital development and management, KPJ is built on strong fundamentals, positioning it well for the evolving healthcare industry. The company's health tourism segment has experienced significant growth through aggressive marketing strategies, expanding its footprint in various regions.

In addition to hospital-based care, KPJ has made strides in healthcare-related industries, particularly in KPJ Senior Living Care services and Healthcare Education, recognizing their potential for the future due to increasing consumer demand. KPJ hospitals have received recognition from accreditation bodies, ensuring the quality and safety of their services.

The company is committed to giving back to the community and has established a network of Klinik Wakaf An-Nur (KWAN) charity clinics and a Hospital Waqaf An-Nur (HWAN) to provide care to the underprivileged. With 18 KWAN clinics and five mobile clinics, KPJ's efforts have positively impacted over one million patients since 1998.

Overall, KPJ Healthcare Berhad's extensive network, commitment to innovation, and dedication to quality healthcare services and community outreach make it a prominent and trusted player in the private healthcare industry.

KPJ Healthcare Berhad is the leading provider of private healthcare services in Malaysia, with a history dating back to 1981 when it introduced the first private specialist hospital in Johor. The Group's core values of Safety, Courtesy, Integrity, Professionalism, and Continuous Improvement drive its integrated network of more than 29 specialist hospitals across Malaysia. Additionally, KPJ has expanded its presence internationally, with hospitals in Indonesia, Bangkok, and Bangladesh, as well as investments in retirement and age-care resorts in Australia and Malaysia.

KPJ's competitive advantage stems from its extensive reach and accessibility throughout the nation, offering a wide range of medical specialist services, some of which are pioneering in the country's healthcare industry. The company also excels in utilizing integrated technology to enhance patient care, including the adoption of Cloud Computing and continuous improvements to the KPJ Clinical Information System (KCIS). Furthermore, KPJ is exploring digitalized medical technology applications in areas such as E-Pharmacy, wearable technology, robotics, Artificial Intelligence (AI), and the Internet of Things (IoT).

With over three and a half decades of experience in hospital development and management, KPJ is built on strong fundamentals, positioning it well for the evolving healthcare industry. The company's health tourism segment has experienced significant growth through aggressive marketing strategies, expanding its footprint in various regions.

In addition to hospital-based care, KPJ has made strides in healthcare-related industries, particularly in KPJ Senior Living Care services and Healthcare Education, recognizing their potential for the future due to increasing consumer demand. KPJ hospitals have received recognition from accreditation bodies, ensuring the quality and safety of their services.

The company is committed to giving back to the community and has established a network of Klinik Wakaf An-Nur (KWAN) charity clinics and a Hospital Waqaf An-Nur (HWAN) to provide care to the underprivileged. With 18 KWAN clinics and five mobile clinics, KPJ's efforts have positively impacted over one million patients since 1998.

Overall, KPJ Healthcare Berhad's extensive network, commitment to innovation, and dedication to quality healthcare services and community outreach make it a prominent and trusted player in the private healthcare industry.