Senior Manager, Business Process (ISO)

AEON Credit Service (M) Berhad; Kuala Lumpur; On-site; MYR 240,000 - 360,000; Full time

Job summary

AEON Credit Service (M) Berhad is seeking a senior governance leader to oversee corporate governance, policy management and internal controls. The role drives ISO management system implementation across 9001, 14001 and 27001 while aligning with ISO 37001 expectations.

You will lead continuous improvement, risk mitigation, and cross-functional collaboration, coordinating training and certification efforts. Prior listed-company exposure and strong governance background are essential.

Qualifications

• Bachelor’s degree in Business Administration/Accounting/Operations Management or equivalent field.
• Minimum 10 years in business process improvement, policy governance and ISO systems.
• Experience in a listed company with exposure to regulatory bodies such as BNM, Bursa Malaysia and SC is an added advantage.
• At least 5 years in a managerial role with cross-functional operations and documentation control.

Responsibilities

• Oversee corporate governance, policy and procedure management and internal control activities.
• Lead continuous improvement initiatives and operational excellence across business process functions.
• Oversee IMS (ISO 9001/14001/27001) and alignment with ISO 37001 anti-bribery management.
• Ensure document lifecycle and accessibility controls are effectively managed.
• Support departmental goals through strategic planning, risk mitigation and cross-functional collaboration.
• Manage, review and update policies, frameworks, procedures, and forms.
• Monitor and evaluate the effectiveness of business processes, controls, compliance and risk policies.
• Provide guidance to ensure regulatory alignment and governance principles.
• Oversee ISO management system compliance, audits, and certification readiness.
• Coordinate training and awareness sessions for ISO standards adoption.
• Supervise daily operations including audits, meetings and document control.
• Conduct risk assessments and monitor mitigation action plans.
• Assist in preparing departmental budgets and resource management.
• Submit key reports to Head of Group and participate in continuous improvement projects.
• Attend internal and external meetings on governance matters.

Skills

Governance & policy management

ISO management systems

Risk management

Documentation control

Process improvement

Internal controls

Training coordination

Audits & certification

Education

Bachelor’s degree in Business Administration/Accounting/Operations Management/Office Management

Tools

Document management systems

Job description

• To oversee the Company’s corporate governance, policy and procedure management and internal control activities in compliance with applicable regulatory requirements and industry best practices.
• To lead and promote continuous improvement initiatives and operational excellence across the business process functions.
• To oversee the effective implementation, maintenance, and continual improvement of the Integrated Management System (IMS), which includes ISO 9001, ISO 14001, and ISO 27001, as well as to ensure alignment and support for the Anti-Bribery & Corruption Management System (ISO 37001).
• To ensure document lifecycle and accessibility controls are effectively managed.
• To support departmental goals through strategic planning, risk mitigation, and cross-functional collaboration.
• Manage, review, and update the Company’s policies, frameworks, procedures, guidelines/ manuals and forms.
• Monitor and evaluate the effectiveness of business processes, internal controls, compliance frameworks and risk management policies.
• Provide guidance to ensure alignment with corporate governance principles and regulatory requirements.
• Oversee ISO Management System compliance, audit preparedness and certification efforts.
• Coordinate training, awareness sessions, and internal collaboration to support ISO standards adoption.
• Supervise daily departmental operations including audits, meetings, and document control.
• Conduct risk assessments and monitor implementation of mitigation action plans.
• Assist in preparing departmental budgets and managing resources.
• Submit key reports and management updates to the Head of Group.
• Lead continuous improvement projects to enhance quality, efficiency and compliance.
• Attend internal and external meetings relevant to corporate management matters.
• Carry out any other tasks or ad-hoc assignments as required.

Minimum job requirement

• Bachelor’s Degree in Business Administration/ Accounting/ Operations Management/ Office Management or equivalent field.
• Minimum 10 years of relevant experience in business process improvement, policy governance and ISO systems.
• Experience in a listed company and exposure to regulatory bodies such as BNM, Bursa Malaysia, and SC is an added advantage.
• At least 5 years in a managerial role, with proven experience handling cross-functional operations and documentation control.