Senior Leader, IT Service Delivery & Client Engineering

Dimension Data Solutions Limited (Kenya); Petaling Jaya; Hybrid; MYR 120,000 - 180,000; Full time

Benefits offered by this job

Hybrid Working

Job summary

NTT DATA in Malaysia (Petaling Jaya, Hybrid Working) seeks a Senior Team Lead, Service Delivery Client Engineering to drive remote support across L1 to L2 teams. You will ensure first-call resolution, incident analysis, and accurate reporting while guiding strategic improvements and client transitions.

The role requires strong IT infrastructure knowledge, leadership, and cross-cultural collaboration. Microsoft tech expertise and relevant certifications are preferred; a Bachelor's in IT and a

Qualifications

• Bachelor's degree in Information Technology / Computing or related field.
• Microsoft Certification (Azure, MCSA, MCSE).

Responsibilities

• Manage the overall team of L1, L1.5 engineers and technical leads.
• Ensure client services meet SLA and report deviations and improvements.
• Lead daily huddles and implement performance-enhancement solutions.
• Identify gaps in processes and recommend improvements.
• Develop personal growth opportunities for the team.
• Define and deliver strategic IT plans for the organization.
• Participate in new client transitions and projects.
• Ensure ISO compliance and readiness for audits.
• Conduct operations reviews and track KPI and issues.
• Coordinate cross-functional work and stakeholder management.
• Plan, monitor, and appraise job results.

Skills

IT infrastructure

IT operations

Analytical thinking

Developing management

Learning orientation

Cross-cultural communication

Resilience under pressure

Active listening

Adaptability

Client-focused mindset

Education

Bachelor's degree in IT/Computing

Microsoft Certification (Azure, MCSA, MCSE)

Tools

Active Directory

Exchange

Skype for Business

Windows Server

Windows Azure

Job description

NTT DATA in Malaysia (Petaling Jaya, Hybrid Working) seeks a Senior Team Lead, Service Delivery Client Engineering to drive remote support across L1 to L2 teams. You will ensure first-call resolution, incident analysis, and accurate reporting while guiding strategic improvements and client transitions.

The role requires strong IT infrastructure knowledge, leadership, and cross-cultural collaboration. Microsoft tech expertise and relevant certifications are preferred; a Bachelor's in IT and a