L2 Field Services Engineer – Remote & Onsite Support

NTT Limited; Petaling Jaya; On-site; MYR 60,000 - 90,000; Full time

Job summary

NTT DATA is seeking a Field Delivery Field Support Engineer (L2) in Malaysia to provide second-line remote and on-site technical support, proactively resolving incidents and maintaining SLA compliance. You will work across client environments, install/configure software, and liaise with stakeholders to ensure rapid resolution.

The role requires a Bachelor's degree in IT or Computing and certifications in data centre and networking technologies; Webex and collaboration tools familiarity is a

Qualifications

• Bachelor's degree or equivalent in Information Technology or Computing.
• Professional level certifications in Data Centre technologies such as CCNP DC; ONTAP advantageous.
• Professional certifications in networking technologies such as Cisco, Juniper, Aruba, F5, CCNP, JNCIP, ACMP.
• Collaboration certifications including CCNP Collaboration; Webex Calling & Webex Contact Centre advantageous.

Responsibilities

• Ensure infrastructure at the client site is configured, installed, tested and operational.
• Install and configure software according to client requirements.
• Proactively identify problems and log incidents with detailed information.
• Coordinate with client IT, carriers and colleagues to expedite diagnosis and resolution.
• Investigate second-line support calls and identify root causes.
• Respond to alerts and escalate to L3 if unable to resolve in time.
• Update incidents with progress and resolution details in the system.
• Provide second-line remote and onsite technical support to clients.
• Provide second-line field engineering services as required.
• Escalate issues to 3rd party vendors when necessary.

Skills

Collaboration tech experience

Remote client support

Diagnosis & triage

Networking basics

Cisco product stack

Education

Bachelor's degree in IT or Computing

Tools

Cisco

Juniper

Aruba

F5

Webex

NetApp

EMC

Job description

NTT DATA is seeking a Field Delivery Field Support Engineer (L2) in Malaysia to provide second-line remote and on-site technical support, proactively resolving incidents and maintaining SLA compliance. You will work across client environments, install/configure software, and liaise with stakeholders to ensure rapid resolution.

The role requires a Bachelor's degree in IT or Computing and certifications in data centre and networking technologies; Webex and collaboration tools familiarity is a